RUZZEL S.
Mid-Level Client Success Manager
Open to offersNew to PlatformAbout
Ruzzel T. is an accomplished Executive Assistant with extensive experience in supporting executive positions across diverse industries. He possesses a Bachelor of Secondary Education with a major in Mathematics from Ateneo de Zamboanga University, where he was recognized as a Dean Lister and received multiple awards, including the Peace Award. In his role at Verily Clean LLC, Ruzzel successfully implemented client success strategies and streamlined service workflows, while at From the Heart Home Care LLC, he provided essential administrative support in a fast-paced, home care environment. As an Operations Manager at Sparkle & Shine Cleaning Services LLC, he ensured the efficient coordination of team operations and client satisfaction. Ruzzel's proficiency in scheduling and calendar management, client communication, and administrative support is complemented by his adept use of tools such as Google Workspace, Microsoft Office, and various CRM platforms.
Experience
Client Success Manager & Scheduling
Verily Clean LLC · 2025 — 2026Developed and implemented strategies for client success and optimized service workflows to maintain alignment with company objectives, enhancing client satisfaction and retention. Coordinated cross-functional teams across operations, scheduling, and support to guarantee consistent service delivery. Oversaw scheduling operations, managing calendars and resource allocation to ensure timely execution across client accounts.Executive Assistant
From the Heart Home Care LLC · 2025 — 2025Provided comprehensive administrative support to leadership, facilitating smooth operations in a dynamic home care environment. Managed calendars, coordinated appointments, and scheduling for caregivers and clients to ensure operational efficiency. Acted as the main point of contact for clients and caregivers, delivering professional communication while safeguarding confidentiality.Operations Manager
Sparkle & Shine Cleaning Services LLC · 2024 — 2025Oversaw daily operations in residential, commercial, and short-term rental cleaning services, ensuring quality and timely completion of tasks. Managed workforce scheduling, route planning, and coordination to enhance efficiency while meeting client needs. Led training and supported cleaning teams to uphold standards and promote high productivity. Handled client inquiries and quality concerns to foster satisfaction and retention.Unit Manager (Part-time)
Axa Philippines · 2024 — 2025Recruited and onboarded new Financial Advisors while providing ongoing training and mentoring to enhance their sales expertise and professionalism. Facilitated regular performance reviews and set goals with team members to drive sales performance for life insurance, health, and investment-linked products. Executed sales strategies and action plans aligned with corporate objectives.Team Manager
Patra Corporation · 2024 — 2024Led and supervised a team of insurance professionals overseeing commercial insurance operations. Conducted periodic coaching sessions and performance assessments, implementing development plans to improve team effectiveness. Managed staffing, scheduling, and task distribution to ensure operational efficiency while overseeing policy processing and compliance with regulations.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in MathematicsAteneo de Zamboanga University · 2024 — 2028
- High School Diploma in Science, Technology, Engineering, and MathematicsRamon Enriquez High School · 2022 — 2023