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RYAN B. — Mid-Level Virtual Assistant – Email and Customer Support from Philippines

RYAN B.

Mid-Level Virtual Assistant – Email and Customer Support

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Ryan B. is a Virtual Assistant specializing in email management, customer communication, and administrative support for businesses in the valuation services and cleaning industries. With years of experience at AEDIS International Valuation Services from 2016 to 2023, Ryan B. managed daily high-volume inboxes, handled customer inquiries, processed complaints and refunds, and conducted sales lead follow-ups, utilizing CRM systems such as HubSpot and Salesforce. At Clean Mo from 2021 to 2025, Ryan B. provided dedicated customer support via email and chat, assisting with product inquiries, order processing, shipment tracking, and billing issue resolution, while collaborating with sales and operations teams. Proficient in Gmail, Outlook, CRM tools, and basic documentation, Ryan B. delivers reliable remote support to maintain professional client relationships and efficient workflow management.

Experience

  • Customer Service Representative (Email / Chat Support)

    CLEAN MO · 2021 — 2025
    Provided assistance to customers through email regarding product inquiries and account matters, and facilitated order processing, shipment tracking, and resolution of billing concerns. Communicated clearly to maintain high customer satisfaction levels and partnered with sales and operations teams to resolve complex issues.

  • Virtual Assistant – Email Support

    AEDIS INTERNATIONL VALUATION SERVICES · 2016 — 2023
    Oversaw daily management and organization of email communications, addressing 50–100+ emails per day and ensuring professional, timely responses to customer inquiries. Resolved complaints, refunds, and order-related issues while supporting sales efforts through lead follow-up and assistance with sales email campaigns. Maintained up-to-date customer records using CRM systems and streamlined inbox workflows for improved response times.

Skills & Expertise

Customer SupportEmail ManagementCustomer ServiceEmail SupportVirtual AssistantData Entry Specialist

Education

  • Bachelor of Science in Business Administration
    Notre Dame of Dadiangas University · — — 2012

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