Ryan L.
Mid-Level Customer Service Supervisor
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About
Ryan L. is a seasoned Customer Service Supervisor with extensive experience in guiding high-performing teams and transforming customer challenges into loyalty victories. With a career beginning as a Customer Service Representative at Concentrix and Foundever, he honed his skills in managing healthcare-related issues, specializing in calming patients and clarifying complex billing and coverage inquiries. At IntouchCX, Ryan advanced to a supervisory role where he led elite teams responsible for Virgin Media support. His role involved optimizing team workflows and resolving high-stakes escalations, significantly boosting customer satisfaction (CSAT) scores. He is adept in client acquisition, problem-solving, and relationship management, all while ensuring his team aligns with core company values to enhance operational efficiency. Ryan's education includes a Bachelor of Science in Nursing from Baguio Central University.
Why hire me
Employers should hire me because I focus on outcomes, not just output. I combine advanced technical expertise with a sharp business mindset, ensuring that every project I touch directly supports company growth. Throughout my career, I have specialized in turning chaos into efficiency. I don't just execute assigned tasks; I actively analyze workflows to eliminate bottlenecks, save operational hours, and cut unnecessary costs. I adapt instantly to changing priorities and collaborate cross-functionally to ensure team milestones are met ahead of schedule. Beyond my core capabilities, I bring an ROI-driven approach and a passion for continuous optimization. Joining your team means hiring an autonomous problem-solver who will take full ownership from day one, elevate team performance, and consistently protect and improve your bottom line.
Experience
Supervisor
IntouchCX · 2025 — 2026Oversaw and mentored support teams, encouraging them to surpass daily operational metrics and performance KPIs. Handled complex escalations, converting customer friction into brand loyalty. Improved workflows and coached agents to enhance overall customer satisfaction (CSAT) scores.Customer Service
Foundever · 2024 — 2025Developed expertise in healthcare relations including auditing medical claims and explaining billing codes. Achieved Performer Agent status by leading the account in customer retention and satisfaction.Customer Service
Concentrix · 2022 — 2023Managed healthcare relations by calming stressed patients when discussing medical bills and denied coverage, demonstrating patience and de-escalation skills. Reviewed medical claims and billing codes, using auditing skills to explain financial details to customers.
Skills & Expertise
Education
- Bachelor Of Science In NursingBaguio Central University · — — 2022
- SecondaryBaguio City National High School · — — 2020
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