Ryan D.
Mid-Level Security Escalation Specialist
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Ryan D., based in Antipolo City, Philippines, currently serves as an Escalation Specialist (ECAM) at UCIT Philippines, Inc. in Pasig City. Since assuming this role in October 2024, he has handled over 650 security incidents monthly, focusing on interceptions, arrests, and police escalations with a commitment to SLA compliance of 99%+ and an impressive response time averaging under three minutes. Recognized for his exceptional performance, Ryan is consistently ranked among the Top 5 Specialists each month. His prior experience includes his tenure as a Detection Specialist at the same company, where he was honored as a Top Detection Specialist for his accuracy in escalation handling. Before UCIT, he served at Sentinel Integrated Security Services, Inc. as a Security Officer. There, Ryan was pivotal in routine patrols and vigilant surveillance, ensuring the safety and security of personnel and property. He holds an industry-recognized Certified Security Professional designation, highlighting his expertise in security and safety management.
Experience
Escalation Specialist (ECAM)
UCIT Philippines, Inc. · 2024 — PresentManage an average of over 650 security incidents each month, covering interceptions, arrests, and police escalations. Execute subject interceptions and coordinate arrests while ensuring a proper turnover to law enforcement. Maintain a response time of less than 3 minutes with over 99% SLA compliance.Detection Specialist
UCIT Philippines, Inc. · 2024 — 2024Monitor and analyze security alerts to ensure accurate identification and timely escalation of potential threats, earning multiple recognitions for accuracy in escalation handling and strong audit compliance.Security Officer
Sentinel Integrated Security Services, Inc. · 2021 — 2023Perform routine patrols while enforcing security protocols to protect personnel and property. Monitor surveillance systems and address incidents and emergencies, alongside preparing incident reports and coordinating with law enforcement when required.Security Guard
Jamila & Company Security Services, Inc. · 2017 — 2020Ensure the safety and security of assigned premises through regular monitoring and inspections. Control access points and verify the identification of personnel and visitors while reporting suspicious activities and enforcing company security policies.
Skills & Expertise
Education
- Computer TechnologySkill Power Institute · 2005 — 2006