Ryle
Mid-Level E-commerce Operations Specialist
Open to offersNew to PlatformPortfolios
About
Ryle A. is an accomplished Executive VA and Operations VA with extensive experience in e-commerce and procurement. With a degree in Business Administration from the University of San Carlos, Ryle has honed proficiency in Amazon FBA operations, including PO/ETA tracking and vendor management, achieving significant improvements in on-time delivery and reduction of late shipments through enhanced vendor SLAs and SOPs. At International Filtration Services, Ryle developed effective SOPs to streamline processes and at Activ Life managed over 120 customer experience tickets monthly, leading to improved efficiencies with customer communications and faster refund handling. Ryle is also adept in Local SEO, driving visibility gains through strategic management of Google Business Profiles for multiple SMB clients. This multifaceted professional leverages tools like Helium 10 for product research and Google Workspace for data management, and is well-versed in digital marketing strategies including social media calendars and influencer collaborations.
Experience
Procurement Manager
International Filtration Services · 2023 — 2025Placed and expedited purchase orders, managed price changes, and coordinated dropship and warehouse shipments. Maintained a high rate of on-time delivery and worked to reduce late shipments via vendor SLAs.Amazon FBA Operations / Business Development Executive
Activ Life · 2020 — 2023Oversaw communication through Seller Central, managed refunds and replacements, and handled promotions. Addressed a significant volume of customer experience tickets within a specified turnaround time.Local SEO Specialist (GBP Manager)
Multiple SMB Clients via Upwork · 2022 — 2023Conducted monthly client check-ins, managed Google Business Profile content, and maintained review replies and Q&A hygiene. Collaborated with fulfillment teams to ensure profile updates were implemented.Executive Assistant to Owner
Upwork Engagement · 2022 — 2023Regularly checked in with clients, managed GBP updates, and responded to reviews and queries. Analyzed tracked leads and worked with teams for effective profile management.Real Estate Virtual Assistant
Upwork Engagement · 2022 — 2022Established operational systems for communication with contractors and clients, and managed pipeline tracking for real estate processes. Supported calendar control and follow-ups as needed.Amazon FBA Research & Data Entry
London-based Seller (Project) · 2021 — 2021Utilized Helium 10, Keepa, and Google Trends for product research, and generated sourcing shortlists with supplier options. Engaged in collaboration through Slack and documented processes.General Virtual Assistant
Multiple Upwork Clients · 2020 — 2020Managed inbox triage, calendars, and document preparation. Performed research and provided light CRM updates and graphic design support.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of San Carlos · 2020 — 2025