Rylle B.
Mid-Level Project Management Specialist
Open to offersNew to PlatformAbout
Rylle B. is an experienced HR and customer service professional with a background in human resources support, process management, and client relations across the HR, BPO, and print production industries. As an HR Support Specialist at Connext Global Solutions, Rylle handled recruitment, onboarding, benefits administration, and HR records management while maintaining data accuracy in HR systems. At Cognizant Technology Solutions, Rylle served as a Process Executive/CSR and later as a Senior Process Executive - Subject Matter Expert, managing order processing, CRM documentation, issue resolution, and team training. At Delegate CX, Rylle advanced to Project Management/CSR - Promo Specialist, overseeing the entire lifecycle of print and signage projects, interfacing with clients and vendors, and ensuring quality standards. Rylle is proficient in MS Office, Photoshop, Canva, and Sage, using these tools for data entry, project tracking, and proposal preparation.
Experience
Project Management/CSR - Promo Specialist
Delegate CX · 2022 — 2026Functioned as the main contact for clients and the production team, overseeing print and signage projects from initiation to completion. Managed customer inquiries, prepared estimates, assessed proofs, and ensured timely delivery in a high-paced environment. Served as a secondary point of contact, nurturing relationships and offering product recommendations based on client needs. Oversaw the complete project life cycle, which included estimating, scheduling, and monitoring production progress. Collaborated with vendors and production teams to ensure job accuracy and adherence to deadlines. Reviewed proofs, verified job specifications, and confirmed that final products met quality standards prior to shipping. Assisted Sales Representatives with various clerical tasks as required. Utilized multiple MIS systems and software such as Sage, Syncore/Facilis, and Corebridge for data input, proposal preparation, and order tracking.Process Executive/CSR - PJI (Voice)
Cognizant Technology Solutions · 2021 — 2022Handled order entry through inbound calls promptly and accurately. Managed inbound and outbound calls, along with emails and chat support. Focused on issue resolution by identifying causes, determining optimal solutions, and following up on client complaints. Kept precise, detailed records of customer interactions and transactions using CRM systems. Collaborated with colleagues to improve service delivery and attain quality objectives.Senior Process Executive - Subject Matter Expert
Cognizant Technology Solutions · 2022 — 2022Acted as the primary expert on specific processes, offering guidance to teams and upper management. Validated, tested, and reviewed process outputs for accuracy, technical compliance, and adherence to best practices. Developed and maintained process documentation, training manuals, and SOPs. Served as an ad hoc trainer for newly recruited team members. Provided support to the training team with training and other necessary duties.HR Support Specialist - Makai HR
Connext Global Solutions · 2019 — 2020Offered administrative and operational assistance to the HR department and staff, addressing recruitment, onboarding, benefits administration, and policy inquiries. Administered HR functions including new hire onboarding, pre-employment background checks, and management of employee records. Ensured the accuracy and efficiency of processing onboarding information, tax filings, and direct deposits. Maintained organized records, ensuring timely and correct data entry into HR systems. Provided support to the HR team with special projects and additional assigned duties.
Skills & Expertise
Education
- Bachelor of Science in PsychologyPampanga State University (formerly Don Honorio Ventura State University)
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