Senior Customer Service Manager
Open to offersNew to PlatformRytzl Ann P. is a seasoned Customer Service Representative and Virtual Assistant with over seven years of experience in providing exceptional support across industries such as telecommunications, e-commerce, and health & wellness. She has honed her skills in various customer-centric roles for major companies like AT&T Uverse, Bell Canada, and Maisonette, excelling in environments including inbound call centers, live chat, and email-based support. Rytzl's expertise involves utilizing CRM and e-commerce platforms such as Zendesk and Shopify to manage customer interactions efficiently. Known for her ability to handle inquiries related to orders, technical support, and account management, she consistently delivers high satisfaction levels while maintaining brand standards and compliance. Her dedication in remote setups has supported brands like V Shred and BestChoiceProducts.com by delivering accurate, empathetic assistance, coordinating with internal teams to resolve issues, and enhancing customer retention. Rytzl holds a degree in Secondary Education from Bohol Island State University, Bilar, further strengthening her communication skills in her professional endeavors.