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Rytzl A. — Senior Customer Service Manager from Philippines

Rytzl A.

Senior Customer Service Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rytzl Ann P. is a seasoned Customer Service Representative and Virtual Assistant with over seven years of experience in providing exceptional support across industries such as telecommunications, e-commerce, and health & wellness. She has honed her skills in various customer-centric roles for major companies like AT&T Uverse, Bell Canada, and Maisonette, excelling in environments including inbound call centers, live chat, and email-based support. Rytzl's expertise involves utilizing CRM and e-commerce platforms such as Zendesk and Shopify to manage customer interactions efficiently. Known for her ability to handle inquiries related to orders, technical support, and account management, she consistently delivers high satisfaction levels while maintaining brand standards and compliance. Her dedication in remote setups has supported brands like V Shred and BestChoiceProducts.com by delivering accurate, empathetic assistance, coordinating with internal teams to resolve issues, and enhancing customer retention. Rytzl holds a degree in Secondary Education from Bohol Island State University, Bilar, further strengthening her communication skills in her professional endeavors.

Experience

  • Personal Assistant for Family

    Maisonette · 2021 — 2022
    Provided administrative support to business owners in a family context, managing schedules, coordinating virtual meetings, and handling email communications with professionalism.
  • Customer Service Representative – Email and Chat Support

    Vshred and Sculpt Nation · 2019 — 2021
    Provided empathetic and efficient customer support through email and live chat for a high-volume health and fitness e-commerce brand. Addressed inquiries regarding order tracking, product information, refunds, and technical issues, ensuring customer satisfaction. Resolved complex concerns professionally while adhering to company policies and maintaining brand tone.
  • Customer Service Representative & Seasonal Team Lead

    bestchoiceproducts.com · 2018 — 2019
    Offered courteous and responsive support via phone, email, and chat for an e-commerce platform focused on home and lifestyle products. Managed inquiries related to orders and shipping while collaborating with logistics teams to resolve delivery issues. Supervised a group of representatives, providing guidance and monitoring performance to maintain service quality.
  • Customer Care Representative & Retention Specialist

    Bell Canada · 2017 — 2018
    Delivered high-quality customer support for Bell Canada's telecommunications services via phone and online platforms. Assisted with billing inquiries, service activations, and technical troubleshooting while promoting suitable service plans and upgrades. Engaged with customers to address their needs and concerns, offering tailored solutions to enhance loyalty and prevent cancellations.
  • Technical Support Representative

    AT&T Uverse · 2016 — 2016
    Provided technical assistance and customer service for AT&T U-verse services through inbound calls. Helped customers troubleshoot service issues, setup equipment, and resolve connectivity problems promptly.
  • Customer Care Representative

    WellCare · 2015 — 2016
    Assisted members with inquiries related to their Medicare and Medicaid plans, including benefits, claims, and provider information. Educated clients on coverage and pharmacy benefits, guiding them through healthcare navigation.

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education Major in English
    Bohol Island State University - Bilar