Sabas J.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Sabas J. is a bilingual Customer Service and Sales Professional based in Cali, Colombia, with extensive experience across multiple industries including fintech, streaming, videogames, and insurance. He excels in providing exceptional inbound and outbound customer support, adeptly handling lead qualification, account assistance, and issue resolution. During his tenure at BPO Labs, Teleperformance, and TaskUs, Sabas leveraged his problem-solving and multitasking abilities to assist and resolve service, subscription, and billing inquiries for well-known brands like Disney+ and Primo Water. His skills in CRM & Ticketing Systems ensure streamlined interactions and heightened customer satisfaction. Additionally, his role as a Sales Advisor for Cell Usados PMO showcased his proficiency in managing sales processes and engaging customers effectively. With studies in Electronic Engineering and certifications in English and Typing, Sabas combines technical acumen with linguistic proficiency to drive customer retention and satisfaction.
Experience
Customer Service Agent
BPO Labs · 2025 — 2026Provided support to Primo Water and ReadyRefresh clients via phone and email, managing inquiries related to orders, deliveries, billing, and account updates while ensuring prompt issue resolution.Customer Service Agent
Teleperformance · 2024 — 2025Delivered real-time assistance to Disney+ customers through phone and chat, addressing issues pertaining to streaming, subscriptions, billing, and technical difficulties.Customer Service Representative
TaskUs · 2023 — 2024Supported users on a fintech platform by responding to account and product-related inquiries, managing inbound calls, and resolving transaction, app navigation, and user verification issues.Sales Advisor
Cell Usados PMO · 2023 — 2023Engaged with walk-in and remote customers to facilitate the purchase of used electronics, overseeing the sales process from lead generation to closure and providing post-sale support.Transfer Agent
Student Relief Aid · 2021 — 2022Conducted outbound calls to potential clients for student loan relief programs, qualifying prospects and assisting with application processing throughout the enrollment phase.
Skills & Expertise
Education
- High School DiplomaInstitución Educativa Simón Bolívar · 2015 — Present
- Bachelor in Electronic EngineeringEscuela Colombiana de Ingeniería
- Bachelor in Electronic EngineeringUniversidad San Buenaventura
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