Sadia S.
Junior Remote Customer Support Specialist
Open to offersNew to PlatformAbout
Sadia S. is a seasoned Chat & Email Support Specialist from Bangladesh, proficient in navigating the digital support landscape with remote expertise. Her experience includes adept management of real-time live chat and email queues, utilizing platforms such as Shopify to oversee order fulfilment and customer account management. With skills in industry-standard helpdesk software like Zendesk and Intercom, she excels in streamlining communication and maintaining strict SLA compliance to foster customer loyalty. Sadia's background in Social Work from the National University in Bangladesh augments her professional capabilities, equipping her with essential traits such as empathy and problem-solving for dynamic client interactions.
Experience
Remote Customer Support & Chat Specialist
Freelance / Remote · 2024 — PresentManaged live chat queues and addressed a significant number of email tickets while maintaining a professional tone and efficiency. Utilized the Shopify backend for tracking order fulfillment, managing customer accounts, and facilitating refund and exchange processes. Navigated digital support tickets using Zendesk and Intercom, contributing to the development of internal knowledge bases and improving customer communication. Ensured strict adherence to SLA while implementing proactive measures to enhance customer satisfaction and loyalty.
Skills & Expertise
Education
- Bachelor of Arts (Honours) in Social Work (1st Year)National University, Bangladesh
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