Sagar K.
Mid-Level SQL Technical Support Engineer
Open to offersNew to PlatformAbout
Sagar K. is a Technical Support Specialist with over three years of experience supporting complex systems in both telecommunications and healthcare industries. At Freekyat Solutions Pvt Ltd, he provides end-to-end support for clients including EE-Mobile (UK), utilizing SQL, UNIX/Linux, and Oracle DB for incident and problem management. Sagar’s responsibilities involve analyzing user-reported bugs, performing root cause analysis, and validating solutions across DEV, TEST, and STAGE environments, applying ITIL best practices for Incident, Problem, and Change Management. Previously, he offered product support for Siemens’ Soarian MedSuite, resolving application and database issues for hospital workflows and contributing to high customer satisfaction scores. His experience includes troubleshooting, data validation, and backend issue resolution, supporting system stability and seamless client operations.
Experience
Tech Support Engineer
FREEKYAT SOLUTIONS PVT LTD · 2022 — 2023Provided Product Support for Soarian MedSuite, addressing application issues related to Administrative, Clinical, and financial workflows in healthcare settings. Analyzed customer tickets to deliver resolutions within SLA guidelines, achieving high customer satisfaction ratings. Assisted with unscheduled requests for billing outside regular cycles, involving data cleansing and uplifting using SQL. Supported testing teams with data preparation and utilized diagnostic tools for network checks, while addressing billing-related issues and generating detailed reports for site engineers.Database / Tech-Support Engineer
FREEKYAT SOLUTIONS PVT LTD · 2022 — PresentDelivered Application Support for EE-Mobile by analyzing user-reported issues, performing root cause analysis, and developing workarounds and permanent solutions. Engaged with clients for product upgrades, collected requirements, and ensured successful deployment of enhancements via carefully managed Change Management cycles. Created and updated test cases and collaborated with cross-functional teams to resolve issues efficiently. Executed minor modifications to database stored procedures to enhance product functionality and adhered to ITIL practices while addressing product defects and service requests.
Skills & Expertise
Education
- Bachelor of Business AdministrationDaksha University · — — 2020
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