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Saida B. — Mid-Level Customer Service Specialist from Tunisia

Saida B.

Mid-Level Customer Service Specialist

Tunisia 6+ years
Open to offersNew to Platform
Languages
EnglishFrenchArabic
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About

Saida A. is a proficient professional with considerable experience across customer service, translation, education, and banking sectors. Currently, she serves as an HP Customer Service Agent in Tunis, Tunisia, where she expertly handles technical and software inquiries from UK-based clients. Her linguistic talents are well demonstrated through her previous role as a Translator, managing document translation across English, French, and Arabic. Prior to this, Saida imparted knowledge as an English and French Tutor and an English Teacher in private schools, dedicating herself to student success. Before education, she navigated the financial sector, serving as a Sales Officer and a Relationship Officer in Retail Banking, where her responsibilities included achieving sales targets and addressing customer inquiries. Saida holds a Bachelor Degree in English Language (Linguistics) and has attained professional credentials in Anti Money–Laundering and business training, enhancing her problem-solving, communication, and organizational skills.

Experience

  • Customer Service Agent

    HP · 2021 — Present
    Respond to customer inquiries regarding technical and software issues for HP computers, serving clients in the United Kingdom in English.
  • Translator

    Company not specified · 2019 — 2020
    Translate various documents between English, French, and Arabic.
  • Tutor

    Private School · 2015 — 2019
    Prepare and deliver lessons for high school students, assist with homework, help students ready for exams, and engage in monthly discussions with parents.
  • Call Center Agent

    DUNIA FINANCE · 2014 — 2015
    Handle calls related to financial inquiries, manage customer complaints, and activate credit cards.
  • English Teacher

    Private School · 2009 — 2014
    Conduct lessons for high school students, provide homework assistance, support exam preparation, and communicate with parents through monthly meetings.
  • Sales Officer in Retail Banking

    NATIONAL BANK OF UM AL QUIN · 2007 — 2009
    Engage new customers for the bank, deliver information about loan policies, and follow up on customer inquiries in collaboration with other bank departments.
  • Relationship Officer in Retail Banking

    MASHREQ BANK · 2006 — 2007
    Drive sales targets for the team, foster relationships with existing clients, and implement new sales strategies.

Skills & Expertise

Education

  • Bachelor Degree in English Language (Linguistics)
    Higher Institute of Languages

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