Post a Job Free
6 viewsTalent
Saifur R. — Senior Customer Support Specialist from Bangladesh

Saifur R.

Senior Customer Support Specialist

Bangladesh 6+ years
Open to offersNew to Platform
Languages
EnglishBengaliHindiUrduArabic
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Sam R., a seasoned Customer Support and Operations Specialist, holds over nine years of international experience across diverse markets, including the USA, UK, Canada, Spain, and the UAE. Known for handling over 100 customer interactions daily, Sam excels in resolving escalations, managing CRM systems, and supporting remote teams. With expertise in call center operations, virtual assistance, recruitment, and real estate support, Sam exhibits a strong proficiency in AI tools and modern business software. His recent tenure as a Hiring Success Manager involved managing recruitment workflows and candidate engagement for a UK-based company operating in Spain. Previously, as a Senior Customer Service & Call Center Agent at J&T Express in Dubai, he consistently delivered high-volume support and optimized service operations across the Middle East. Sam is open to global opportunities in customer support and operations, both remote and on-site, particularly in roles that offer visa sponsorship.

Experience

  • Hiring Success Manager (Calls)

    Service Club – UK Based Company (Spain Operations) · 2025 — 2026
    Conducted candidate outreach and recruitment calls for applicants responding to job postings. Performed initial screening to assess fit for roles and coordinated onboarding activities while managing hiring pipelines with CRM systems.

  • Senior Customer Service & Call Center Agent

    J&T Express Middle East - Dubai HQ · 2024 — 2025
    Provided high-volume customer support through phone, chat, and email, addressing various inquiries. Resolved complex logistics and delivery issues, documented interactions in CRM and logistics systems, and assisted with daily operational coordination.

  • Senior Customer Support Agent

    inDrive – Global Ride-Sharing Platform · 2021 — 2023
    Oversaw inbound customer interactions delivering timely support via multiple channels. Addressed escalated issues, monitored quality assurance metrics, and provided coaching for new agents while maintaining detailed issue tracking in CRM.

  • Virtual Assistant → Client Care Manager → Team Manager / Country Head

    The Estates LLC · 2016 — 2021
    Served as Executive Assistant to the CEO managing scheduling and administrative operations. Assisted in recruiting and onboarding remote staff while handling client communication for real estate transactions. Supported property management and coordinated team workflows.

  • Virtual Assistant / Personal Assistant

    Remote FREELANCE & PERSONAL CLIENT PROJECTS
    Provided administrative support for international clients, performing tasks such as document organization and scheduling. Assisted with real estate activities and website setup while contributing to marketing and design efforts using Canva.

Interested in this professional?

Sign in as an employer to save this profile or invite Saifur R. to a job.

Sign in as an employer