Sajini E.
Mid-Level Operations Associate
Open to offersNew to PlatformAbout
Sajini E. is a Operations Associate and experienced Virtual Assistant with over four years of expertise in administrative roles, focusing on workflow optimization and dispatch coordination. At Lifely Australia, she managed comprehensive dispatch operations, ensuring precise and timely order fulfillment, while resolving over 50 daily customer inquiries through platforms like Zendesk. Her role involved enhancing operational efficiency through checklist creation and tracking systems. In a short-term project, she excelled as a Social Media Manager, enhancing brand engagement for Australian labels via strategic content scheduling and follower interaction. Sajini's expertise extends to ecommerce operations, including customer service facets like complaint resolution and refunds. She is also adept at utilizing tools such as Microsoft Office Suite, Google Workspace, and Canva Pro, demonstrating her technical proficiency and adaptability in varied business environments.
Experience
Operations Associate/ Order Specialist
Lifely Australia · 2021 — 2025Oversaw dispatch operations from start to finish, ensuring orders were fulfilled accurately and on schedule. Managed over 50 customer inquiries a day through email and CRM platforms, including Zendesk and Gorgias. Compiled daily reports such as EOD summaries, audit logs, and dispatch reports to enhance tracking and accountability. Efficiently addressed customer issues to maintain high levels of satisfaction and retention. Enhanced workflow by developing checklists and monitoring systems. Collaborated with internal teams and courier partners to facilitate seamless operations.Social Media Manager
Short-Term Project · 2021 — 2021Coordinated and scheduled content across various platforms to enhance audience engagement and brand visibility. Ensured consistent brand representation through strategic planning and content execution. Actively interacted with followers and responded to inquiries to build community trust.
Skills & Expertise
Education
- Bachelor of Science in PsychologyHoly Cross of Davao College · — — 2010