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Saksham V. — Junior IT Support Specialist from India

Saksham V.

Junior IT Support Specialist

India No experience yet
Open to offersNew to Platform
Languages
Hindi
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About

Saksham V. is an enthusiastic Bachelor of Computer Applications (BCA) student from GNIMT, Ludhiana, with hands-on experience in customer support, particularly in the US shift. He is skilled in handling customer queries for US-based clients, resolving issues promptly and achieving high customer satisfaction. During his tenure, he honed his communication and client-handling capabilities while working efficiently in a fast-paced night shift environment. He possesses a basic proficiency in programming languages such as C, C++, and Java, alongside web development skills in HTML, CSS, and basic JavaScript. Saksham has also developed a responsive event management website and an educational blog site using WordPress, highlighting his skills in web design, user-friendly interfaces, and content management systems like WordPress. Fluent in English, Hindi, and Punjabi, he is well-equipped for roles in IT support and web development.

Experience

  • Customer Support Executive (US Shift)

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    Managed customer inquiries from US clients through calls, chat, and emails, providing timely issue resolution to ensure customer satisfaction while enhancing communication and client-handling skills. Operated efficiently in a high-pressure night shift environment.

Skills & Expertise

Education

  • Bachelor of Computer Applications
    GNIMT, Ludhiana, Punjab · 2023 — 2026

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