Sally S.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Sally S., an experienced Sales and Customer Service Professional, brings over 9 years of expertise in telecommunications, retail, and operations. Based in Nasr City, Cairo, she has a proven record in exceeding sales targets and managing customer escalations. At Philip Morris International, Sally excelled as a Sales Expert for IQOS, driving product growth and customer engagement through effective relationship-building. Her tenure at Dega's Restaurant as Customer Service Team Leader showcased her adeptness in Team Leadership & Training, overseeing call center operations and enhancing service quality through performance metric analysis. As an Operations Specialist at Talabat, she managed partner relationships and improved quality compliance. Sally's early career included handling complex complaints at Vodafone UK and generating leads at the Egyptian Cultural Center. She holds a Bachelor of Arts in Mass Communication from Ain Shams University.
Experience
Intake Specialist
Brain Health USA · 2025 — PresentAssisted in processing and managing intake requests.Countries Research Officer
Egypt Without Disease · 2025 — PresentConducted research on various countries related to organizational goals.Primary Admin Assistant
Cairo English Schools · 2025 — 2025Provided administrative support during internship, assisting with daily operations.Sales Expert (IQOS)
Philip Morris International · 2021 — 2025Enhanced sales and customer interest for IQOS products in retail settings, achieving monthly targets. Offered post-sale support and addressed customer issues to promote satisfaction.Customer Service Team Leader
Dega's Restaurant · 2020 — 2021Supervised customer service representatives and managed call center functions to maintain satisfaction. Facilitated training sessions to boost service quality and evaluated performance metrics for improved operations.Operations Specialist
Talabat · 2018 — 2020Maintained quality standards in relationships with restaurant partners and analyzed operational data to pinpoint areas for improvement. Provided training and onboarding for new restaurant collaborators.Email & Chat Support (Etisalat Emirates)
Raya Contact Center · 2017 — 2018Addressed customer inquiries and resolved technical issues through email and chat. Managed billing issues and retained customers based on personalized solutions.Account Advisor (Escalations Team)
Vodafone UK · 2016 — 2017Managed complex customer escalations and coordinated with internal teams to address service-related issues.Sales Representative
Egyptian Cultural Center · 2015 — 2016Executed cold calling to establish leads and finalize sales. Updated customer information within CRM systems.Customer Service Representative
Western Union US & Canada · 2013 — 2013Responded to incoming calls regarding money transfers and escalated issues related to transfers and delays to appropriate departments.
Skills & Expertise
Education
- Bachelor of Arts in Mass CommunicationAin Shams University · — — 2015
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