Sally W.
Senior Retail & Customer Service Manager
Open to offersNew to PlatformAbout
Sally W. is a seasoned Retail & Customer Service Manager with 20 years of experience in managing diverse operational and sales responsibilities in both B2B and B2C sectors. Her career spans leading roles such as the Front of House Manager at YIKO Asian Eatery, where she effectively managed day-to-day operations, including staff supervision, customer service, and financial management. Prior to this, Sally directed branch operations for Bright City Laundry, enhancing customer engagement and local marketing campaigns. As the founder of Ecoteam (Pty) Ltd, she successfully grew the business to a significant annual turnover, overseeing comprehensive business functions from supplier management to client relationships across South Africa and beyond. Evidenced by her history, she combines hands-on team leadership with an entrepreneurial spirit, consistently driving service excellence and sales growth. Proficient in CRM systems like Hubspot and Salesforce, Sally is well-versed in digital marketing and financial management tools.
Experience
Front of House Manager
YIKO Asian Eatery, Mushroom Farm · 2025 — PresentOversaw daily front-of-house operations in a high-traffic environment. Supervised staff and collaborated with kitchen and service teams to maintain efficient service. Addressed customer inquiries and resolved complaints professionally. Handled cash management, executed daily cash-ups, and maintained basic financial oversight. Managed procurement and inventory for front-of-house supplies. Verified the quality and accuracy of takeaway orders prior to dispatch. Assisted with in-store marketing of promotions to enhance sales.Branch Manager
Bright City Laundry · 2023 — 2025Directed operations of a customer-focused retail service branch. Managed scheduling, staff performance, and upheld service standards. Engaged in front-of-house sales, addressed customer service needs, and handled inquiries. Conducted cash management and performed daily balancing along with branch administrative tasks. Implemented initiatives to increase customer engagement and launched local marketing campaigns to drive foot traffic.Founder & Managing Director
Ecoteam (Pty) Ltd · 2006 — 2023Established and managed a successful sales-driven business for 17 years, overseeing all operations including sales, customer service, supply chain, and logistics. Grew the business from inception to a significant annual turnover. Maintained client relationships across South Africa and into Africa. Managed inventory, pricing strategies, quoting, and order fulfilment. Handled negotiations, contracts, and after-sales service. Coordinated supplier interactions and managed imports. Directed marketing efforts, presentations, and tender submissions.Junior Sales Representative
WICL (Pty) Ltd · 2001 — 2006Gained foundational experience in B2B sales and client relationship management, consistently achieving sales targets. Developed product knowledge to effectively present solutions to clients. Represented the company at trade shows and industry events.
Skills & Expertise
Education
- Grade 12/MatricDamelin Randburg · — — 2003