salma G.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Salma G. is a Customer Support Representative based in Giza, Egypt, with hands-on experience addressing customer inquiries and enhancing customer satisfaction through email and chat support. During her time as a Media Training Participant, she managed client communication and resolved customer issues in simulated digital environments, contributing to the delivery of a positive customer experience. Familiar with CRM tools and ticketing systems, Salma has also created marketing materials and social media content, gaining exposure to digital marketing and graphic design. She holds a Bachelor’s degree in Mass Communication – Advertising from IAEMS University, graduating with Excellent with Honors.
Experience
Media Training Participant
nullManaged customer inquiries and facilitated client communication during training sessions. Addressed customer queries through simulated email and chat support. Contributed to problem resolution efforts and enhancement of customer satisfaction. Developed social media content and marketing materials. Engaged with Adobe Photoshop, Illustrator, and After Effects.
Skills & Expertise
Education
- Bachelor’s Degree in Mass Communication – AdvertisingIAEMS University · — — 2025
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