Sam S.

Sam S. has over a decade of experience in the BPO industry, emphasizing his expertise in customer service, technical support, and consultative sales. He has worked as a Leads Generation Specialist and Appointment Setter, demonstrating proficiency in sourcing potential clients via cold calling, email, and SMS. Sam's career has seen him manage customer issues, from troubleshooting hardware and technical issues with HP printers to pitching sales for upgrades and extended warranties. His background includes roles such as a Customer Service Representative for Verizon and Boost Mobile, as well as a Quality Auditor Manager managing a QA department in the hospitality sector. His academic accomplishments include a Bachelor of Science in Electronics and Communications Engineering from Adamson University and further studies in Information Technology at STI College. Sam's technical adeptness extends to administrative tasks using MS Office and Google Suite, underscoring his robust leadership and teamwork capabilities throughout his various roles.