Sam-Michael Z.

Sam M., a seasoned Sales Operations & Administration Specialist, has over three years of experience in the telecommunications sector. His professional journey at iTel Networks Inc saw him manage complex commercial and logistics workflows. As a Sales Coordinator & Bulk Sales Specialist, he managed sales administration for 55+ SMB and enterprise accounts, impacting over $12.5M in contract value. Sam's leadership in modernizing bulk order fulfillment increased project completion rates by 186%. He developed deal-tracking workflows for 400+ opportunities, which significantly enhanced forecast accuracy. In his role as Customer Success & Retention Specialist, Sam excelled in billing, AR support, and revenue protection, saving $24,550 in MRR. He played a pivotal role in launching a $190K MRR project, securing a sustainable new revenue stream. His technical skills are robust, boasting proficiency in order-to-cash management, CRM systems, HubSpot, Google Workspace, and multi-site deployment coordination.