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Samantha P. — Mid-Level Proofreader and Customer Service Specialist from South Africa

Samantha P.

Mid-Level Proofreader and Customer Service Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Samantha P. is an experienced professional with a robust history in quality assurance and customer service. Her career began at Cape Printing where she excelled as a Quality Controller and Proofreader from 1991 to 1999, honing her skills in print quality inspection and document accuracy. After moving into customer care at Fudge Factory and BP, she refined her customer service abilities. Later, she joined Duiker Print and Trident Press, continuing her dedication to quality control and proofreading. Her role as a Data Entry Clerk at the City of Cape Town highlighted her competencies in precise data management. With positions as an Appointment Setter at Pearson Locke and The Cold Calling Company, she combined customer interaction with organizational skills. Her adept use of software such as MS Word, Excel, and PowerPoint has been a constant throughout her successful career, making her a versatile and reliable asset in any professional setting.

Experience

  • Appointment Setter/Customer care service

    The Cold Calling Company · 2024 — 2026
    Managed appointment setting and customer care services to enhance client communication.
  • Proofreader/Quality Controller

    Novus Print · 2018 — 2024
    Performed proofreading and quality control functions to ensure the integrity of print materials.
  • Appointment Setter/Customer care

    Pearson Locke · 2016 — 2022
    Scheduled appointments and provided customer care to streamline engagement with clients.
  • Proofreader / Quality Control

    Trident Press · 2012 — 2016
    Conducted proofreading and quality control tasks, ensuring precision in printed outputs.
  • Data Entry Clerk

    City of Cape Town · 2009 — 2012
    Entered data accurately and efficiently, facilitating administrative processes.
  • Customer Care Service

    BP · 2008 — 2009
    Handled customer care responsibilities to support client needs and address concerns.
  • Quality Control/ Proofreader

    Duiker Print · 2004 — 2007
    Executed quality control measures and proofreading to maintain high standards in printed work.
  • Customer care Services

    Fudge Factory · 1999 — 2002
    Provided customer care services to enhance client satisfaction and resolve inquiries.
  • Quality controller/ Proofreader

    Cape Printing · 1991 — 1999
    Performed quality control and proofreading tasks to ensure accuracy and consistency in printed materials.

Skills & Expertise

Education

  • Grade 12
    Belhar High school

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