Samantha C.
Mid-Level eCommerce Virtual Assistant
Open to offersNew to PlatformAbout
Samantha C. is an experienced Virtual Assistant and customer support professional with a background in e-commerce, healthcare, banking, finance, and telecommunications. At WelchCreations in Texas, she provided comprehensive remote administrative support and managed eCommerce software across platforms such as Amazon, Whatnot, and TikTok, overseeing product listings, sales reporting, and live selling sessions to drive brand visibility. Previously, at Genpact in the Philippines, she supported a healthcare account by resolving insurance and billing concerns while maintaining HIPAA compliance. Her tenure at Teletech included delivering real-time chat support for banking and finance clients, ensuring accuracy with financial policies. At Panasiatic Solutions, she handled technical and billing support for a U.S. telecommunications client. Samantha is skilled in sales administration, data entry, and adept use of Google Workspace/CRM tools.
Experience
Virtual Assistant
WelchCreations · 2025 — 2026Delivered virtual assistance and administrative support for e-commerce operations, managing sales reports, product listings, and customer service across platforms like Amazon, Whatnot, and TikTok. Conducted live product selling sessions, handled scheduling, and coordinated team training, showcasing organizational and multitasking capabilities in a fast-paced environment.Process Associate
Genpact · 2022 — 2025Addressed customer inquiries and support requests for a healthcare account, aiding members with insurance coverage, claims, billing, and benefit-related issues. Maintained compliance with HIPAA and internal policies while ensuring accuracy and empathy through all interactions. Worked with internal teams to resolve complex issues and enhance customer satisfaction.Chat Support
Teletech · 2021 — 2022Provided chat support for a banking and finance account, assisting customers with account inquiries, transactions, and troubleshooting. Ensured compliance with financial regulations while consistently demonstrating professionalism and empathy, achieving performance metrics in quality and customer satisfaction.Customer Support
Panasiatic Solutions · 2020 — 2021Offered technical and customer support for a U.S.-based telecommunications account, helping customers with service setup, troubleshooting, and billing issues. Delivered timely solutions via inbound calls, focused on maintaining excellent customer experiences and achieving key performance metrics.
Skills & Expertise
Education
- SHS - STEMSaint Benilde International School · 2017 — 2019
- BS Civil EngineerUniversity of Negros Occidental
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