Samantha N.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Samantha Nicole B. is an experienced Appointment Setter and Social Media/Backend Manager with a Bachelor of Arts in Sociology from Mindanao State University, graduating magna cum laude. She has supported business development in industries such as healthcare practice management, roofing services, consulting, delivery, and entertainment by conducting targeted email outreach, executing inbound and outbound cold calling, and maintaining robust CRM systems, including Hubspot, Zoho, and Go High Level. At T-Mobile, Samantha Nicole B. managed high call volumes to resolve customer inquiries and increase sales, while at NOIR she oversaw social media content and engagement strategies for stand-up comedians across major platforms, leveraging data analytics to optimize performance. Her expertise connects client outreach, scheduling, and backend management to concrete business outcomes.
Experience
Appointment Setter
TSP Withdrawal Consultants · 2025 — 2026Oversaw outreach through outbound and inbound channels, including email campaigns and cold calls, in order to identify prospects and foster new business opportunities, while ensuring accuracy and up-to-date data in CRM records.Social Media/Backend Manager
NOIR · 2025 — 2026Oversaw the curation, scheduling, and editing of content for stand-up comedians on YouTube, Instagram, Facebook, and TikTok, managing both content calendars and organizational assets, while utilizing platform algorithms and analytics to enhance engagement and implement monetization strategies.Appointment Setter
Beautiful Reviews/Roof Crafters Inc. · 2025 — 2025Executed outbound call campaigns and coordinated email outreach to generate leads and establish prospective client relationships, with ongoing CRM system updates for communication tracking and follow-up management.Appointment Setter
Inhouse Delivery · 2025 — 2025Conducted targeted email campaigns and outbound calls to close appointments, continuously developing potential client relationships, and managed CRM databases to ensure all interactions and follow-ups were accurately recorded.Appointment Setter/Lead Generation Specialist
L & C Advanced Practice Management · 2024 — 2024Handled email outreach initiatives, conducted inbound and outbound calls for lead generation, and regularly maintained CRM records to document interactions and follow up accordingly.Customer Service Representative
T-MobileResolved customer inquiries and billing issues by providing high-quality customer service in a high-volume environment and consistently addressing first-call resolution for a positive customer experience, while applying sales strategies to achieve monthly quotas.
Skills & Expertise
Education
- Bachelor of Arts in SociologyMindanao State University
Photos
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