Samantha R.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Samantha R. is a proficient bilingual professional specializing in customer service and technical support, with significant experience in legal administrative assistance. Having worked as a Legal Administrative Assistant at Downtown LA Law Group, she adeptly managed calendars, client communication, and case documentation for a Personal Injury Attorney. Her role required handling confidential information and maintaining professional communication in a dynamic legal setting. Previously, at Concentrix, she excelled as a Technical Support Representative, addressing complex gaming service issues in both English and Spanish. Her skills in problem-solving were further honed in network and software troubleshooting. Samantha's background extends to the rideshare industry, providing support for trust and safety cases, and in business applications troubleshooting at OneLink BPO. She also gained experience in community management and SEO during her internship with Zapata Group. Her educational foundation in Computer Engineering and technical training equips her with advanced skills in troubleshooting, remote assistance, and customer education, all supported by her bilingual capabilities.
Experience
Legal Administrative Assistant / Personal Assistant to Attorney
Downtown LA Law Group · 2025 — 2026Delivered administrative and personal support to a Personal Injury Attorney within a legal setting. Oversaw calendars and appointments while coordinating daily tasks. Maintained client communications and liaised with medical providers and involved parties on active cases. Assisted with documentation and file organization, ensuring confidentiality in handling sensitive information. Entered and updated client records in internal systems, while managing front desk operations and emails.Technical Support Representative / Customer Service Representative
Concentrix · 2022 — 2024Offered technical support for video game subscriptions and gaming services in both English and Spanish. Resolved issues related to hardware, software, and network configurations. Conducted remote troubleshooting sessions and managed customer follow-ups via calls and emails.Customer Service Representative – Trust & Safety
IBEX · 2021 — 2022Provided support to riders and drivers on a ridesharing platform, managing sensitive trust and safety cases. Documented incidents while ensuring professionalism in communications through various channels.Escalation Specialist – Business Applications
OneLink BPO · 2020 — 2021Diagnosed and configured networks along with business applications, assisting customers with VoIP services. Engaged in documentation of customer interactions and resolutions while conducting remote support sessions.Customer Service / Technical Support Representative
OneLink BPO · 2018 — 2020Provided customer service and technical support in a fast-paced environment, assisting with inquiries and troubleshooting. Engaged with customers through calls, chats, and emails, ensuring accurate documentation and support.Community Manager Intern
Zapata Group · 2017 — 2017Supported SEO initiatives and managed communication with social media subscribers. Created content for various online platforms and assisted in scheduling and automating publications.
Skills & Expertise
Education
- Computer EngineeringNational University of Engineering
- Technician in Repair and Maintenance of Cell Phones, Tablets, and LaptopsCellular Phone Academy
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