SAMUEL G.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Samuel G. is a Nairobi-based professional with a Bachelor's degree in Computer Information Systems and over a decade of experience across information technology, finance & accounting, and customer service domains. He has provided IT support and consultancy, including network installation, hardware repair, LAN setup, and software installation & maintenance for organizations such as British American Tobacco, Amatech Computers, and as a freelancer. In the financial sector at Wilan Holdings Ltd., he executed financial reconciliation, ensured policy compliance, and managed payroll, vendor payments, and accounting disbursements. His experience extends to customer relations as a Contact Center Agent at CCI SEZ Kenya, supporting the Shutterfly Campaign. Additionally, Samuel has supported public relations initiatives at the Communications Commission of Kenya and managed operational logistics as a driver at Kirk Insurance Agency.
Experience
DRIVER
KIRK INSURANCE AGENCY · 2024 — 2025Operated company vehicles—including cars, vans, and box trucks—to transport staff, documents, and cargo. Oversaw the loading and unloading of deliveries, tracked mileage and fuel consumption, and maintained vehicle cleanliness and accurate maintenance records.Contact Center Agent
CCI SEZ KENYA · 2022 — 2025Handled customer inquiries and provided support as a Contact Center Agent for the Shutterfly Campaign, utilizing communication skills to address diverse client needs in a high-volume environment.Hardware and Software Maintenance
FREELANCE IT CONSULTANT · 2020 — 2022Delivered independent IT support, managing client relationships and performing hardware repair, software installation, and ongoing maintenance for various customers.Assistant Manager - Finance & Accounting
WILAN HOLDINGS LTD. · 2014 — 2019Maintained compliance with internal controls and financial policies, performed periodic financial closings, reconciled transaction updates, and verified payroll, vendor payments, commissions, and accounting disbursements for accuracy.Intern
NEXGEN L.T.D. · 2013 — 2013Supported computer product and accessory sales, contributed to company events, and processed data entry tasks using the Inflow Inventory System.Support Staff - Communication and Public Relations Unit
COMMUNICATIONS COMMISSION OF KENYA (CCK) · 2011 — 2011Assisted with communication and public relations functions during the UN-Internet Governance Forum, providing operational support for related activities.IT Support & Data Management
AMATECH COMPUTERS LIMITED · 2010 — 2010Executed LAN installations, performed computer hardware repair, software installation and maintenance, and managed data entry and database maintenance.Contractor - IT Support
BRITISH AMERICAN TOBACCO · 2007 — 2007Carried out network installations and conducted VOIP configuration as part of IT support responsibilities.
Skills & Expertise
Education
- Bachelor’s Degree in Computer Information SystemsKenya Methodist University · 2008 — 2010
- Advanced Diploma in Information TechnologyKenya School of Professional Studies · — — 2007
- Diploma in Information TechnologyKenya School of Professional Studies · — — 2006
- Certificate in Information TechnologyKenya School of Professional Studies · — — 2005
- Kenya Certificate of Secondary Education (KCSE)Ichagaki High School · 2001 — 2004
- Kenya Certificate of Primary Education (KCPE)Our Lady of Mercy Primary School · — — 2000
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