Samuel R.

Samuel R. is a bilingual professional with experience in customer service, sales techniques and closing, and interpretation support for U.S.-based and international clients. At Atento, he provided phone support for banking clients, addressing financial product inquiries and resolving issues efficiently while achieving productivity targets. During his tenure at Teleperformance, Samuel supported a travel company by assisting customers with hotel and package selections, utilizing CRM tools and call center systems management to maximize sales conversions and personalize the customer experience. At Transcom, he delivered customer service for a fashion brand, managed orders and returns, and identified opportunities for cross-selling to increase order values. Samuel communicates fluently in English and Spanish, consistently meeting or surpassing performance and satisfaction metrics across finance, travel, and retail business domains.