Samuel E.
Open to offersNew to PlatformAbout
Samuel E. is a seasoned Social Media Manager & Digital Engagement Specialist with over 10 years of experience enhancing customer experience and digital operations, particularly within the banking sector. At Polaris Bank Limited, Samuel led digital initiatives as Customer Service Officer (Lead), boosting service delivery and customer engagement across digital channels. His proven expertise in content creation, social media management, and analytics helped advance digital platforms in retail banking. Samuel also demonstrated operational excellence as Transaction Officer, processing over 200 transactions weekly without errors, and supported digital adoption as Customer Care/Teller. His roles at Access Bank PLC further entrenched his operational and digital skills. Samuel holds a B.Sc. in Business Management and an ND in Accounting, complemented by industry certifications from NIBSS, CIBN, and CEFR.
Experience
Customer Service Officer (Lead)
Polaris Bank Limited · 2021 — PresentEnhanced customer engagement and service delivery through digital channels.Transaction Officer
Polaris Bank Limited · 2020 — 2021Executed over 200 transactions weekly while maintaining accuracy.Customer Care/Teller
Polaris Bank Limited · 2018 — 2020Provided quality support and advocated for the use of digital platforms.Corps Liaison Officer
NYSC · 2017 — 2018Exhibited leadership and strong communication abilities.Banking Operations Officer
Access Bank PLC · 2012 — 2013Handled transactions and facilitated digital adoption among customers.
Skills & Expertise
Education
- B.Sc. Business ManagementBenue State University · — — 2017
- ND AccountingFederal Polytechnic Bida · — — 2012
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