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Sandeep V. — Mid-Level Logistics Operations and Customer Support Executive from India

Sandeep V.

Mid-Level Logistics Operations and Customer Support Executive

India Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Sandeep V. is an experienced Operations and Customer Support Professional with an extensive background in logistics and HR coordination. Working with renowned companies like DHL and Sutherland, he has developed a robust skill set in KYC verification, logistics documentation, and data management. During his tenure at DHL, Sandeep successfully managed client communications and ensured compliance in international shipment processing by verifying PAN, AD code, and AWB details. His expertise extends to handling email-based client coordination, freight processing, and maintaining accurate shipment records. At Sutherland, he excelled in managing HR operations for multi-LOB management, overseeing more than 100 employees per line of business, conducting performance discussions, and organizing employee engagement activities. Skilled in MS Office tools and Power BI, Sandeep effectively coordinated numerous projects, proving his capability to work independently while maintaining high accuracy levels. Fluent in English, Hindi, and Marathi, he has adeptly handled multifaceted challenges in a high-pressure environment.

Experience

  • HR Operations Executive (Multi-LOB Management)

    Sutherland · 2025 — 2026
    Managed HR operations across three lines of business, each consisting of over 100 employees. Addressed employee complaints related to management, conducted performance discussions, and organized engagement activities, including sports events. Scheduled and coordinated weekly team meetings for multiple teams.
  • Operations Executive (Client Email Support – IDPMS & EDPMS Projects)

    DHL · 2025 — 2025
    Managed communication with clients via email concerning logistics operations. Oversaw IDPM & EDPM cargo processing in various states, processed freight charges, and confirmed NEFT payment completion. Coordinated customs clearance post-payment and maintained accurate shipment tracking along with necessary documentation.
  • Customer Service & KYC Executive

    DHL · 2024 — 2024
    Handled outbound customer support calls, verified KYC documents necessary for shipment clearance, and validated PAN, AD Code, and AWB details within DHL systems. Ensured compliance during international shipment processing while also verifying and updating customer shipment documentation.

Skills & Expertise

Education

  • HSC
    Shushila Devi Deshmukh Jr. College · 2021 — 2022

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