Sandip H.

Sandip H. is a results-driven Senior Associate with eight years of experience specializing in Technical Support, Customer Support, Content Moderation, and MIS reporting. He has demonstrated adeptness in troubleshooting technical issues, incident management, and ticket handling, emphasizing SLA compliance. Sandip currently excels in handling Meta platform operations projects through Wipro, showcasing his expertise in user escalation management and policy-based moderation. His role involves achieving high-quality standards and maintaining strong SLA adherence, also evidenced by his 98% quality score in his current role. With a background in advanced Excel reporting, Sandip prepares comprehensive reports and data analyses, collaborates with cross-functional teams, and mentors new moderators. His previous roles in companies like Tech Mahindra and Concentrix Daksh Services India further underline his proficiency in hardware and software troubleshooting and handling escalations with professionalism. Sandip's technical competence extends to basic SQL queries, the use of remote support tools, and a deep understanding of operational data confidentiality and security. His educational background includes a Bachelor of Technology from the West Bengal University of Technology.