sandra V.
Senior Change Manager
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Sandra R. is a seasoned Change Manager and SCRUM Master with over nine years of expert experience leading digital transformations within vast IT landscapes, notably at enterprises like IBM and Amdocs. Her proficiency in persona-based impact assessments and the ADKAR methodology allows her to seamlessly operationalize technical changes into value-rich strategies and actionable enablement plans. Sandra has successfully reduced process cycle times by 66% for global teams and achieved a 90% stakeholder alignment rate through the deployment of customized operational models. Her focus on change governance and readiness has consistently maintained high standards across global portfolios, including maintaining a 95% consistency rating in ITIL and OSS environments. Leveraging modern tools like GenAI and DAP, Sandra scales change management strategies while ensuring compliance, earning industry trust with zero service interruptions during pivotal transitions. She holds accredited certifications as a Project Manager and SCRUM Master, and a White Belt Lean Six Sigma certification.
Experience
PM & Change Management
Clarity Management · 2024 — PresentStreamlined legacy workflows and implemented persona-led change strategies, resulting in a reduction of process cycle time from 15 to 5 days for a global team of 95. Developed and executed customized operational models and frameworks, achieving a 90% alignment rate among stakeholders across cross-functional workstreams within 90 days. Maintained engagement models across a complex global landscape, ensuring a 95% consistency rating in change governance standards within ITIL and OSS environments. Managed Hypercare activities and readiness indicators, addressing 85% of persona-specific adoption barriers during key deployment phases. Ensured rigorous governance through gate criteria and readiness checklists, mitigating risks associated with technical readiness and user acceptance before global go-live.Change Manager
AMDOCS · 2021 — 2024Oversaw cross-functional change strategies for large-scale IT deployments within a global matrix across India, the US, and LATAM, ensuring alignment with both technical infrastructure and business readiness standards. Conducted persona-based impact assessments and managed critical 48-hour change windows, ensuring system uptime at 99.9% without service interruptions during transitions. Developed a synchronization process for pricing and technical requirements, which reduced execution errors by 30% and enhanced project milestone realization through improved data integrity. Standardized communication and messaging for global stakeholders, resulting in a 25% increase in readiness scores across various business units.Change Management MX CSR / RIT Analyst
IBM · 2015 — 2021Directed the entire software renewal lifecycle and procurement governance for IBM and ISV solutions, ensuring total regulatory compliance and no service interruptions in a global enterprise setting. Led global hardware acquisition workflows and conducted pre-acquisition audits across the US and LATAM, achieving complete data integrity for critical infrastructure assets through rigorous readiness gate criteria. Reformed regional logistics and 3PL vendor engagement models, establishing standards that resulted in a 20% increase in distribution efficiency and a reduction in operational rework. Acted as a strategic liaison, fostering alignment between technical architects and procurement leadership, which resulted in a 12% reduction in annual software spending through value-framed negotiations.NGB SERVICIOS LOGISTICOS INTEGRALES, S.A. DE C.V.
NGB SERVICIOS LOGISTICOS INTEGRALES, S.A. DE C.V. · 2014 — 2015Standardized supplier onboarding and credit application workflows, achieving full compliance with internal procurement guidelines and ensuring complete quote traceability. Managed the selection of international vendors based on cost-benefit analysis and certification standards, resulting in a 15% reduction in procurement lead times while upholding quality-of-service standards. Developed multi-channel communication strategies among 3PLs, warehouses, and global clients, which led to a 25% decrease in logistical errors and smooth business outcome realization. Facilitated global collaboration within ITIL frameworks, uniting diverse regional teams to drive consistency in delivery.
Skills & Expertise
Education
- Bachelor of International TradeITESM Guadalajara Campus · 1998 — 2002
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