Sandy M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Sandy M. has served as a Customer Service Representative at Sutherland Global Services in Legazpi from April 2021 to July 2026, specializing in the travel industry. She expertly managed over 60 daily customer interactions, focusing on reservations, itinerary changes, and cancellation inquiries for international travelers. Sandy consistently delivered high customer satisfaction through effective troubleshooting and personalized solutions, which significantly reduced repeat issues and enhanced the customer experience. Her role demanded meticulous handling of CRM systems, efficiently documenting 100+ monthly transactions to ensure proper tracking and follow-up. Sandy also excelled in consultative selling, achieving 40–50% of monthly sales revenue targets by recommending and upselling relevant travel solutions. She coordinated with internal teams to expedite resolutions for escalated cases and skillfully managed multiple communication channels. Her proficiency extends across tools like Google Workspace, Microsoft 365, Salesforce, and HubSpot, positioning her as a reliable asset in customer support and administrative functions.
Why hire me
You should hire me because I bring real customer-facing experience and understand what it takes to support customers professionally, especially in a fast-paced environment. For the past 5 years, I have handled different customer concerns, worked with CRM systems, and learned how to stay calm, organized, and solution-focused even when dealing with challenging situations. What I can bring to your team is not just answering inquiries, but taking ownership of each customer concern and making sure it is properly resolved. I am someone who pays attention to details, follows processes, and continuously looks for ways to improve the customer experience. I am also transitioning my skills into remote support, and I am committed to becoming a reliable long-term team member who can adapt to your tools, workflows, and business needs.
Experience
Customer Service Representative - Travel Account
Sutherland · 2021 — 2026Handled over 60 daily inbound and outbound customer interactions, focusing on reservations, itinerary adjustments, cancellations, and inquiries for international travelers while ensuring customer satisfaction and service quality. Addressed customer issues through effective troubleshooting and personalized solutions. Kept precise CRM records and documentation for more than 100 monthly transactions, facilitating proper tracking and follow-ups. Managed travel modifications and customer requests, adhering to company procedures and maintaining confidentiality. Contributed to 40–50% of monthly sales revenue through consultative selling and relevant service recommendations. Collaborated with internal teams to efficiently resolve escalated customer cases and improved response times. Oversaw various communication channels while ensuring accurate documentation and consistent support in a high-pace environment.
Skills & Expertise
Education
- Bachelor of Science in Management AccountingDivine Word College of Legazpi · — — 2024
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