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sanele M. — Mid-Level Retail Store Manager from South Africa

sanele M.

Mid-Level Retail Store Manager

South Africa No experience yet
Open to offersNew to Platform
Languages
English
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About

Sanele M. is a seasoned Store Manager with extensive experience in the retail and food service industries, managing multiple high-profile establishments such as PizzaBoyz, Pedro's, and KFC under the Mabilo Investment group. With a proven ability to oversee daily operations, Sanele excels in managing staff scheduling, training, and performance, ensuring a high-quality customer experience, and resolving customer complaints. Additionally, Sanele has demonstrated expertise in inventory management, maintaining store cleanliness, and implementing sales and marketing strategies to boost revenue. At Hypercheck, as a Stock Controller, Sanele managed stock levels, prevented stockouts, and provided detailed reports on sales trends. Sanele has achieved the Best Achiever of the Year award in subjects such as Tourism and Biology and holds certifications including a KFC Development Program in Fire Fighting and SHE Representative, and Warehouse Management from Alison. Alongside organizational skills and a customer-centric approach, Sanele's effective communication and decision-making abilities make him a valuable asset to any team.

Experience

  • Store Manager

    PizzaBoyz · 2025 — Present
    Managed daily operations to ensure efficient service, supervised staff, and met targets. Responsibilities included staff scheduling, training, and performance management, as well as addressing customer complaints and feedback. Oversaw inventory management, orders, and supplies while maintaining store cleanliness and promoting sales initiatives.
  • Store Manager

    Pedro's · 2022 — 2025
    Directed general store operations focusing on high-quality customer service while resolving complaints. Managed inventory levels, staff schedules, and controlled waste.
  • Stock Controller

    Hypercheck · 2021 — 2022
    Responsible for managing stock levels through receiving, storing, and tracking inventory. Ensured timely restocking of shelves to avoid stockouts and maintained visually appealing store displays. Implemented theft prevention measures and provided management with reports on stock levels and sales trends.
  • Store Manager

    KfC (Mabilo Investment) · 2015 — 2021
    Oversaw general store operations with a focus on delivering high-quality customer service and resolving complaints. Managed inventory levels, staff scheduling, and resource waste control.
  • Store Manager-Trainer- OPS Consultant

    Old Fashioned Fish and Chips · 2010 — 2015
    Recruited and trained staff to provide excellent customer service while supervising their performance. Managed staff schedules, inventory levels, and supply ordering. Resolved customer complaints and analyzed sales data to inform revenue-boosting strategies.
  • Co-ordinator- Assistant Manager

    Nando's · 2007 — 2010
    Coordinated operations between front and back of house, implementing customer feedback to enhance service quality. Maintained supplier relationships and ensured compliance with health and safety regulations while welcoming and seating guests.

Skills & Expertise

Education

  • National Certificate in Customer Services
    Lazette Academy · — — 2006
  • National Certificate in Fast Food
    Nando's Learnership · — — 2006
  • Grade 12
    Cacamezela Secondary School · — — 2006

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