Sankar D.
Senior Level VP of CATI Operations
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Sankar D. is a distinguished leader in CATI Operations with over 21 years of experience in the market research and BPO sectors. As the VP of CATI Operations at Insights Opinion in Noida, he spearheaded efforts that achieved remarkable revenue growth, scaling operations from $250K in 2024 to $1.5M in 2025. He managed extensive teams, overseeing a 1011% increase in FTE headcount, while maintaining a high employee stability rate of approximately 97%. Sankar's expertise includes developing proprietary research panels, automating data collection processes, and delivering multi-market CATI and qualitative research projects to both domestic and international clients. His strategic prowess in P&L Management, large-scale project execution, and cross-functional leadership has driven exceptional client satisfaction and operational excellence. Sankar has successfully built and managed robust quality assurance infrastructures and led efforts in process optimization and resource planning. A skilled strategist, he has contributed significantly to industry benchmarks with his leadership in telephone interviewing methodologies and quality assurance frameworks.
Experience
VP – CATI Operations
Insights Opinion · 2025 — PresentDirect large-scale CATI telephone research operations, managing over 125 FTE calling teams while overseeing P&L for operations and quality assurance. Ensure quality and timely execution of B2B and consumer research projects across multiple markets. Lead, mentor, and develop team members, managing performance and career growth.AVP – CATI Operations
Insights Opinion · 2023 — 2025Oversaw full-cycle CATI and qualitative research operations, guiding project managers and ensuring compliance with service level agreements. Engaged directly with clients throughout project lifecycles, coordinating progress updates and final reporting. Prepared feasibility assessments and resource plans for complex studies.Manager – CATI Operations
Internet Research Bureau · 2022 — 2023Managed CATI research operations, supervising Research Associates on B2B and consumer telephone data collection projects. Ensured target achievement and data quality through oversight of daily operations and training initiatives for interviewers. Analyzed collected data and communicated findings to clients.Sr. AMCC – Operations
Teleperformance India · 2021 — 2022Supported the operations of the contact center, focusing on improving service delivery and client satisfaction.AMCC – Operations
Teleperformance India · 2015 — 2019Involved in contact center operations, managing staff and ensuring operational efficiency.Sr. Customer Service Executive
Teleperformance · 2012 — 2013Provided customer service support, facilitating client interactions and resolution of inquiries.Sales Advisor
Teleperformance · 2010 — 2011Engaged customers in sales discussions, promoting products and services.Retention Specialist
Iflex Solutions Pvt. Ltd. · 2007 — 2009Focused on customer retention efforts, working to maintain existing client relationships.Collection Specialist
IntelliRisk Management Corp. · 2006 — 2007Managed collection activities, ensuring timely payments from clients.Sr. Executive
Infovision Solutions Pvt. Ltd. · 2005 — 2006Executed operational tasks as part of the executive team, contributing to overall business functions.Executive
Vishnu Solutions Pvt. Ltd. · 2003 — 2005Assisted in various operational duties, supporting team goals.
Skills & Expertise
Education
- Bachelor's Preparatory ProgrammeIndira Gandhi National Open University (IGNOU) · 2003 — Present
- MadhyamikWest Bengal Board of Secondary Education · 1999 — Present
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