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Sanny J. — Senior Customer Support and Operations Specialist from Philippines

Sanny J.

Senior Customer Support and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sanny G. is a highly experienced Customer Support & Operations Specialist with over eight years of expertise in telecommunications, customer service, logistics coordination, and remote support. Based in Davao City, Philippines, she has proven capabilities in managing high-volume customer interactions, resolving complex billing and technical issues, and coordinating logistics workflow. Sanny has played pivotal roles in companies like ReverseHealth, PartsSource, DoorDash, Cricket Wireless, AT&T, and Comcast, where she excelled in maintaining high customer satisfaction and operational efficiency. Her proficiency in Salesforce, Zoho CRM, Intercom, and Microsoft Excel is complemented by her ability to deliver reliable support across various communication channels, including phone, email, and chat. Sanny's expertise in CRM administration and logistics coordination has been critical in supporting international clients and ensuring seamless operations in remote environments.

Experience

  • Customer Support & Operations Virtual Assistant

    ReverseHealth · 2024 — 2026
    Supported customer interactions using phone, email, and live chat, assisting with onboarding, managing subscriptions, and addressing account inquiries. Provided guidance on health programs, dietary advice, exercise recommendations, and platform issues using authorized resources. Handled billing inquiries, requests for refunds, and account-related concerns to ensure high customer satisfaction. Managed both inbound and outbound communications while maintaining precise CRM documentation. Worked with internal teams to ensure quick resolution of issues and deliver a seamless customer experience.

  • Returns & Logistics Coordinator

    PartsSource (OP360) · 2022 — 2025
    Oversaw return requests and conducted eligibility assessments for medical equipment in accordance with company policies and service agreements. Collaborated with healthcare clients, suppliers, and courier partners to track return shipments and ensure timely resolutions. Engaged in outbound follow-ups with customers and logistics providers to retrieve shipment updates and address delivery issues. Kept accurate records of cases, returns, and status updates within CRM systems while supporting end-to-end return processes to comply with operational guidelines.

  • Customer Support Specialist

    DoorDash (CNM Solutions) · 2018 — 2020
    Provided assistance to customers regarding order placements, order tracking, and inquiries related to deliveries through phone and various support channels. Coordinated with restaurants, delivery drivers, and customers to ensure accurate fulfillment of orders and timely deliveries. Addressed discrepancies in orders, delays in delivery, and related service issues while striving to uphold a positive customer experience. Recorded support interactions and elevated complex cases when necessary.

  • Customer Service Representative

    Cricket Wireless (Convergys) · 2018 — 2020
    Managed incoming customer inquiries related to prepaid wireless services, including account management, billing issues, and technical support. Assisted in activating services, modifying plans, processing payments, and maintaining accounts. Conducted troubleshooting procedures for service and device-related challenges.

  • Customer Service Representative

    Comcast (Teleperformance) · 2015 — 2016
    Assisted customers with billing issues, inquiries about accounts, service problems, and basic technical troubleshooting. Identified and resolved concerns regarding internet, cable services, and other related issues according to established support procedures. Scheduled technician visits and coordinated field service appointments when additional assistance was required.

  • Customer Service Representative

    AT&T (IBEX)
    Handled a high volume of inbound calls addressing billing inquiries, account concerns, technical troubleshooting, and requests for services. Achieved first-call resolution for customer issues while adhering to service quality standards. Suggested relevant products and service upgrades utilizing consultative soft-selling techniques. Organized technician appointments and coordinated service requests for on-site support when necessary.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceCustomer SupportCRMVirtual Assistant

Education

  • Bachelor of Science in Marine Transportation
    Saint Joseph Institute of Technology