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Sanora P. from Sweden

Sanora P.

Sweden No experience yet
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Languages
EnglishSwedish
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About

Sanora P. is an accomplished professional with wide-ranging experience in early childhood education, customer service, and communications based in Stockholm, Sweden. She has demonstrated expertise as a Pre-school Teacher Assistant at Dibber Helianthus, where she collaborated on educational activities tailored to children's development and maintained a safe and nurturing learning atmosphere. Additionally, her role at Milestone Magazine as a Media & Communications Manager involved creating strategies for enhancing brand visibility and conducting executive interviews. Sanora's extensive experience in customer service is highlighted by her tenure as a Service Excellence Specialist at Diamond Trust Bank, where she managed customer interactions through various channels, ensuring prompt resolution of inquiries and complaints. Fluent in English and Swahili with working proficiency in Swedish, her diverse skill set also encompasses client relations, stakeholder engagement, and administrative support. Sanora holds multiple certifications, including a Certificate in Information Technology from Kristianstad University and a Diploma in Business Etiquette from the Indian Institute of Banking & Finance.

Experience

  • Pre-school Teacher Assistant

    Dibber Helianthus · 2024 — 2026
    Collaborated with lead educators to plan engaging educational activities that support children's cognitive, social, emotional, and physical development while maintaining a safe and nurturing learning environment.
  • Restaurant Assistant

    Burger King / SSP Group · 2023 — 2023
    Provided excellent customer service in a fast-paced setting, accurately processing orders and payments while upholding food safety and hygiene standards.
  • Consultant

    Just Arrived AB (Sheraton Hotel) · 2022 — 2023
    Assisted in hotel operations, focusing on guest satisfaction, while conducting room inspections and managing inventory effectively.
  • Media & Communications Manager

    Milestone Magazine · 2021 — 2022
    Formulated communication strategies aimed at enhancing brand visibility and audience engagement, while building relationships with clients and stakeholders.
  • Service Excellence Specialist

    Diamond Trust Bank · 2014 — 2019
    Handled customer inquiries via telephone, email, and CRM systems, resolving complaints and maintaining customer records to foster strong relationships and enhance service delivery.

Skills & Expertise

Education

  • Certificate in Information Technology
    Kristianstad University · — — 2025
  • SFI Grundläggande 1–4
    Hermods Utbildning · 2022 — 2023
  • Certificate in Computer Packages
    Data Network Institute, Mombasa · 2018 — Present
  • Diploma in Business Etiquette
    Indian Institute of Banking & Finance · 2015 — Present
  • Certificate in Health Records Information and Technology
    Technical University of Kenya · 2009 — 2011
  • Certificate in Basic First Aid
    Medswift Kenya

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