Santi W.
Junior Executive Secretary
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Santi W. is a skilled Executive Secretary with extensive experience in the hospitality and administrative sectors. From March 2021 to March 2023, Santi worked at PT. Dirga Buana Sarana, where she expertly coordinated the daily activities of the director, planned appointments, and managed both in-person and digital communications. She is proficient in handling and prioritizing correspondence, managing confidential documents, and ensuring efficient administrative operations. Santi previously served as a Front Office Secretary at Grand Mercure Jakarta Kemayoran from November 2016 to January 2021. During her tenure, she was responsible for key tasks such as filing, inventory management including vingcard and HT systems, and creating detailed operational reports like Profit & Loss statements. Additionally, Santi's internships in hotels like Pullman Hotel Jakarta and Cititel Hotel Penang honed her skills in training coordination, employee data management, and customer service in food and beverage operations. With a background in hospitality from Sekolah Tinggi Pariwisata Trisakti, she brings a combination of operational expertise and dedication to her roles.
Experience
Executive Secretary
PT. Dirga Buana Sarana · 2021 — 2023Managed the daily activities of the director, including planning appointments and organizing travel arrangements. Handled all correspondence and phone calls, while maintaining both electronic and paper records. Compiled meeting minutes and supported internal and external communications, ensuring an efficient operation and managing guest visits.Front Office Secretary
Grand Mercure Jakarta Kemayoran · 2016 — 2021Ordered guest supplies and tracked monthly salary and service charge records. Delivered important memos to the General Manager, organized filing systems, and prepared user accounts for new staff. Managed inventory and created various reports for front office operations.Daily Worker – Learning & Development Coordinator
Pullman Hotel Jakarta – Indonesia · 2016 — 2016Prepared training rooms and distributed training calendars to departments. Reminded staff to attend training sessions and organized training materials for classes.Intern - Talent & Culture (Human Resources)
Pullman Jakarta – Indonesia · 2015 — 2016Assisted in setting up training rooms and managing employee attendance. Handled paperwork related to sick leave and prepared monthly meal cards for staff. Supported talent and culture events and facilitated the interviewing process for new employees.Intern - Food & Beverage Service
CITITEL HOTEL PENANG – MALAYSIA · 2014 — 2015Supported the daily operations of the restaurant, greeting guests and taking orders. Set up dining areas, delivered orders to guests, and performed housekeeping duties. Managed food service and ensured cleanliness of operations.
Skills & Expertise
Education
- BachelorSekolah Tinggi Pariwisata Trisakti · 2012 — 2016
- High SchoolSMA Kristen Yusuf · 2009 — 2012
- Junior High SchoolSMP Kristen Yusuf · 2006 — 2009