Santiago C.
Mid-Level Sales Operations Specialist
Open to offersNew to PlatformAbout
Santiago C. is a seasoned Sales Operations & Client Support Specialist with extensive experience in CRM management, pipeline coordination, and business operations. Based in Argentina and open to remote opportunities, he brings invaluable skills honed through roles in major branches, including Blackmores Group in Sydney and The Wuungkam Lodge in Queensland. Santiago has adeptly managed B2B client operations, supporting cross-functional teams to enhance billing processes, invoicing, and administrative coordination. At Blackmores Group, he organized and digitized records for over 100 client accounts, bolstering documentation management. His previous role at Imperio del Cerámico involved maintaining customer databases and being a primary contact for client inquiries. Armed with a Bachelor's Degree in Real Estate Brokerage and Business Administration, Santiago’s mastery of both Spanish and advanced English communications allows him to thrive in fast-paced, service-driven environments.
Experience
Sales Operations & Client Support Specialist
Blackmores Group · 2022 — 2026Provided support for B2B client operations and coordinated sales processes while facilitating cross-functional workflows. Handled client communications concerning orders, invoicing, and service follow-ups to foster strong stakeholder relationships. Assisted in billing and invoicing, contributing to payment workflows and administrative tasks across client accounts. Organized and digitized records for over 100 accounts to enhance documentation management. Maintained operational efficiency by supporting workflow coordination across client accounts and order processing. Collaborated with operations, customer service, billing, and warehouse teams to resolve discrepancies and uphold service standards, while also contributing to process improvement initiatives.Operations & Client Services Support
The Wuungkam Lodge · 2020 — 2022Offered direct client and operational support in a dynamic service environment, ensuring prompt responses and issue resolution. Assisted with communications regarding services, orders, and billing inquiries while upholding professional standards. Supported administrative processes for invoicing and payment tracking. Maintained internal systems by regularly updating client and operational data to enhance reporting accuracy. Coordinated with internal teams to manage stock availability and ensure workflow continuity, while contributing to organized record-keeping and operational efficiency.Sales Operations & Client Support Assistant
Imperio del Cerámico · 2016 — 2019Facilitated sales operations and commercial activities by processing customer orders and preparing quotations. Ensured data accuracy in customer records and CRM systems to maintain pipeline visibility. Acted as the primary contact for client inquiries through email and phone, supporting effective communication workflows. Coordinated throughout the sales cycle by managing administrative and operational processes to deliver a consistent customer experience. Assisted with documentation, reporting, data organization, and workflow coordination to optimize operational efficiency while collaborating with sales and operations teams.Client Relationship Support Specialist
Grupo Randazzo · 2014 — 2016Oversaw client relationship support, managing prospect follow-ups and pipeline tracking during sales and transactions. Scheduled meetings and appointments with prospects and clients to facilitate communications. Served as a liaison between clients and internal teams to enhance operational workflows and transaction management. Maintained accurate records, contracts, and documentation within internal systems. Supported sales operations and administrative tasks associated with property transactions and client account coordination, contributing to organized pipeline management and updated client information.
Skills & Expertise
Education
- Bachelor's Degree in Real Estate Brokerage and Business AdministrationCatholic University of La Plata
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