Santiago V.
Junior Full-Stack Developer
Open to offersNew to PlatformAbout
Santiago V. is a bilingual Software Developer and Customer Experience Lead based in Medellín, Colombia, with expertise spanning the BPO, technology bootcamp, logistics, and education sectors. With over a year at leading BPOs, including iQor and Teleperformance, he managed high-volume support for a major U.S. airline and logistics clients, earning three consecutive Employee of the Month awards. At tech bootcamps and academia, Santiago facilitated cohort-based learning and team coordination for groups of 30+ people, delivering instruction and personalized coaching in Python, HTML, CSS, JavaScript, and SQL/NoSQL. He has deployed real-world projects leveraging React, Spring Boot, Python, and PostgreSQL, adopting clean architecture principles such as hexagonal and MVC architectures. His portfolio includes solutions in the home services, finance, nutrition, and IoT domains.
Experience
Peer Tutor & Team Coordinator (Clan Lead Support)
Riwi — Tech Bootcamp · 2025 — 2025Acted as the central knowledge source for a group of approximately 33 developers during their foundational track in programming (Python, HTML, CSS, JavaScript, SQL/NoSQL), while balancing personal learning with cross-functional team support. Conducted structured training sessions on various topics, adapting delivery to suit diverse skill levels. Provided targeted coaching for peers needing improvement on performance assessments, creating personalized review agendas and monitoring each individual's progress. Maintained adequate documentation and set priorities for the group, allowing the Team Leader to strategize effectively. Took initiative to expand responsibilities beyond the formal role.English Teacher & Group Facilitator
The Best School · 2025 — 2025Facilitated daily classes with a diverse range of students, employing structured facilitation techniques and conflict resolution strategies to foster a productive environment. Created and adapted instructional materials on-the-fly to sustain student engagement, demonstrating adaptability essential for dynamic operational settings. Guided groups toward collective objectives while being attentive to individual requirements.Bilingual Customer Service Representative
Teleperformance · 2024 — 2025Managed 100% English inbound and outbound calls within logistics operations for truck drivers, overseeing scheduling, coordination, and prompt resolution of urgent issues. Handled multiple CRM cases simultaneously, enhancing multitasking abilities and making real-time decisions under pressure.Customer Relations Specialist
iQor Colombia · 2023 — 2024Oversaw high-volume inbound and email support for a U.S. airline, addressing complaints, claims, and escalations with care and accuracy. Rebuilt customer trust in critical situations through effective listening and customized responses, securing acknowledgment and fair remediation. Documented interactions using CRM systems while managing member relations to enhance retention amid potential cancellations. Processed loyalty points and clarified privacy policies, assisting members with website navigation and general inquiries. Acted as the principal contact for issues, ensuring comprehensive context was reviewed prior to providing solutions.
Skills & Expertise
Education
- Junior Software Developer — Intensive Program (Certified)Riwi — Tech Bootcamp · 2025 — 2026
- Software Development Technology (In Progress)Instituto Tecnológico Metropolitano (ITM) · 2024 — Present
- Software Development TechnicianCESDE · 2023 — 2024
- Accounting Technician – Technical High School TrackSENA / Media Técnica en Contabilidad
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