Santos J.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Santos T. is a seasoned Technical Support Specialist with extensive experience providing multi-channel customer service and technical troubleshooting solutions across the technology and telecommunications industries. At Support Ninja, he specializes in Level 2 Technical Support, skillfully diagnosing and resolving complex issues related to Windows OS, iOS/iPadOS, and Android platforms. His role as a Vertex360 Support Specialist included serving as the primary point of contact for NDIS clients to address software, account access, and data synchronization concerns on the Vertex 360 platform. Santos T. has delivered dedicated Microsoft and Apple product support, demonstrating expertise in software troubleshooting, customer service, and the use of key support tools such as Zendesk, Jira, and HubSpot. His professional history features roles at Sutherland Global Service, ensuring timely and accurate technical assistance and customer account management for leading software products.
Experience
TECHNICAL SUPPORT
Support Ninja · 2025 — PresentHandles Level 2 Technical Support, focusing on resolving complex issues related to Windows OS, iOS/iPadOS, and Android platforms by diagnosing and troubleshooting hardware, software, and network problems.VERTEX360 SUPPORT SPECIALIST
Company not specified · 2025 — 2025Acts as the primary contact for NDIS clients on the Vertex 360 platform, diagnosing software functionality, account access, and data synchronization problems, delivering guidance to customers, and accurately documenting all support activities within the case management system.MICROSOFT TECHNICAL SUPPORT
Upwork / freelancer · 2022 — 2025Provides Level 2 Technical Support for Microsoft products, responding to customer inquiries by phone, chat, and email, troubleshooting hardware, software, and network issues, offering step-by-step solutions, and supporting customer satisfaction.APPLE TECHNICAL SUPPORT
Clarkfield Pampanga · 2019 — 2022Handles customer concerns regarding MacOS, iOS, iPadOS, watchOS, and Airpods by maintaining service requests about device issues, account matters, and appointment scheduling, applying detail-oriented problem solving and quality control.MICROSOFT TECHNICAL SUPPORT / at&t Customer Service rep.
SUTHERLAND GLOBAL SERVICE · 2015 — 2020Delivers multi-channel technical support for Microsoft software and services, troubleshooting and resolving issues, conducting escalation when necessary, documenting interactions, and handling billing, account, and service inquiries for customers using phone and chat.
Skills & Expertise
Education
- BASIC COMPUTER TECHNICIAN BASIC COMPUTER SYSTEMProskill Technical Training center · — — 2019
- SECONDARYSan Vicente Pilot School for Philippine Craftsmen · 1990 — 1994
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