Sapnarafiq

Sapna R. is a dedicated Chat Support / Customer Support Representative with practical experience in providing chat-based customer service and performing data entry tasks. She is proficient in MS Word and MS Excel, and adept at email handling. Her education in science from the Board of Secondary Education Pakistan supports her analytical skills. Sapna's training emphasizes maintaining customer satisfaction through efficient query resolution in remote settings. As a proactive learner, she has developed strong typing accuracy and attention to detail, applying these skills in various tasks including online communication and basic customer assistance. She is versed in using CRM tools such as Zendesk, showcasing her capability in managing customer interactions with ease. Fluent in both Urdu and English, Sapna excels in fast-paced environments requiring strong communication and multitasking abilities.