Sara M.
Mid-Level Administrative and Operations Coordinator
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Sara Mae C. is a detail-oriented administrative and operations professional with extensive experience in office administration, document management, customer support, and billing and collections. Her proficiency with Google Workspace, Microsoft Office, Canva, and AI tools such as ChatGPT allows her to deliver high-quality work in fast-paced remote environments. At GRB Enterprises Inc., she streamlined daily office operations and ensured regulatory compliance through effective permit processing. As a Billing & Collection Officer at Image G Davao Motors Inc., she excelled in managing cash collections and financial reporting. Her role as Customer Relations Officer further honed her skills in customer service, enhancing client satisfaction through effective communication and service coordination. Sara Mae is committed to streamlining business operations with her strong administrative support and problem-solving abilities, leveraging her educational background in entrepreneurship from the Makilala Institute of Science and Technology.
Experience
Admin Assistant
GRB Enterprises Inc. · 2024 — PresentProvided administrative support to enhance daily office operations and streamline workflow. Processed business permits and company documents for regulatory compliance and timely renewals. Prepared sales invoices and delivery receipts using NetSuite to ensure accurate transaction recording. Coordinated delivery schedules among drivers, sales teams, and customers for improved operational efficiency. Monitored inventory levels to maintain stock availability and prevent delays. Developed documentation systems to enhance record accessibility and facilitate daily operations. Assisted staff with administrative tasks to bolster team productivity.Billing & Collection Officer
Image G Davao Motors Inc. · 2023 — 2024Processed customer payments, deposits, and service transactions to ensure compliance with cash-handling procedures. Managed daily cash collections and generated end-of-day cash reports to maintain financial records. Verified and reconciled cash, credit card, and bank transactions for timely financial reporting. Assisted customers with billing inquiries and payment concerns to enhance customer satisfaction. Prepared official receipts, invoices, and payment documentation for efficient transaction processing. Collaborated with accounting and service departments regarding customer payments for seamless workflow. Organized financial records and transaction documents to improve accessibility and readiness for audits. Monitored transaction accuracy and reported discrepancies to uphold financial integrity.Customer Relations Officer
Image G Davao Motors Inc. · 2022 — 2023Assisted customers with service appointments and inquiries to ensure prompt resolutions and positive experiences. Facilitated communication between customers and service advisors to enhance workflow efficiency. Managed follow-ups after vehicle service to strengthen client relationships. Resolved complaints with professionalism while maintaining high service standards. Maintained accurate customer records and service documentation to support efficient data management. Scheduled service appointments and managed booking availability to optimize operations. Conducted customer satisfaction surveys to collect feedback for service improvement. Collaborated with Sales, Service, and Accounting Departments for a seamless customer experience.Customer Service Representative (Smart Prepaid Account)
Teleperformance Philippines · 2021 — 2022Assisted customers with account inquiries and billing concerns, providing prompt resolutions to enhance satisfaction. Resolved customer issues through effective troubleshooting, improving first-call resolution rates. Educated customers on prepaid promotions and mobile services to facilitate informed decision-making. Processed account updates and service requests in compliance with company policies. Documented customer interactions in the CRM system to maintain accurate records. Handled high-volume inbound calls while upholding service quality. Verified customer information before processing requests to ensure account security. Collaborated with colleagues to efficiently resolve complex customer issues.Accounting Clerk
South Pacific Aerial Spraying Services · 2020 — 2021Accurately processed invoices and payment records to ensure timely financial transactions. Maintained organized accounting records to facilitate efficient audits. Reconciled accounts receivable and payable to identify discrepancies and support accurate reporting. Prepared daily cash collections and financial summaries for cash flow tracking. Recorded financial transactions in the accounting system to maintain up-to-date records. Assisted in payroll preparation by verifying employee attendance. Coordinated with clients and suppliers regarding billing and payment issues. Monitored outstanding accounts to follow up on pending payments and improve collection efficiency. Supported month-end reporting by organizing documents and verifying transaction accuracy.Document Assistant / Filing Clerk
Uraya Land Development Inc. · 2020 — 2020Organized and maintained physical and digital documents to enhance record retrieval. Processed and filed company records while ensuring adherence to standards. Verified accuracy and completeness of documents before submission to minimize errors. Retrieved requested files for authorized personnel to facilitate timely access to information. Assisted with administrative document preparation to support office workflow. Maintained confidential records with a focus on accuracy and discretion. Coordinated document tracking activities within internal departments. Monitored filing systems to optimize storage space and document organization.Admin Assistant / Cashier
Photopro Trading & General Merchandise Inc. · 2018 — 2020Processed customer payments and issued receipts while ensuring transaction accuracy. Managed daily cash collections and prepared cash reports to maintain proper financial records. Administered the petty cash fund by tracking disbursements and replenishing balances. Handled annual business permit renewals in coordination with government agencies for timely compliance. Organized company records to enhance document accessibility and accuracy. Responded to customer inquiries regarding payments, improving satisfaction and client relationships. Coordinated operational communications with suppliers and internal departments. Managed office correspondence to support administrative functions effectively.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipMakilala Institute of Science and Technology · 2014 — 2018
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