Sara J.

Sara J. is a dedicated legal student currently in her seventh semester at Universidad Antonio Nariño in Boyacá, with a technical background in Software Programming from SENA. She has accumulated valuable experience in customer service and sales, particularly in managing client inquiries and requests through written communication, documenting processes, and analyzing interaction patterns for service improvements. Her recent role was as a Retention Advisor at Colombia ESL, where she was responsible for maintaining relationships with existing clients. Previously, she served as a BPO Voice Agent at GSS Covisian Group, handling telephonic communications. Sara's skills in Microsoft Excel, Microsoft Word, and social media complement her proficiency in leveraging digital tools effectively. Her language skills include native Spanish and B1-level English.