Sarah S.
Senior Patient Care Coordinator Supervisor
Open to offersNew to PlatformAbout
Sara S. is a seasoned Patient Care Coordinator Supervisor with over a decade of experience in the fields of coordination, workforce management, and operations, particularly within healthcare. Based in Zahraa El Maadi, Egypt, and currently working in the USA, she manages a team of 54 Patient Care Coordinators across 32 New York City locations. Her role demands the design and implementation of comprehensive training programs, ensuring high-quality patient care services, and supervising daily processes like co-payment collection. Sara leverages systems like WebPT and Deputy for managing patient records and workforce operations. Her background includes administrative roles at Flochi Wellness Care Center, and HR experience at Bigo Technology, highlighting her ability to handle complex organizational tasks and employee management. With proficiency in English and Arabic, she is armed with key skills in performance management, staff training, and quality auditing, driving operational excellence and enhancing patient outcomes.
Experience
Patient Care Coordinator Supervisor
In PT of the City · 2025 — PresentSupervise a team of 54 Patient Care Coordinators across 32 locations to ensure high-quality patient care services. Evaluate team performance through audits and productivity assessments while tracking KPIs to promote continuous improvement. Design and implement training programs covering patient coordination workflows and compliance standards. Conduct audits of workflows to verify adherence to protocols. Manage daily co-payment collections at all locations in New York City, ensuring accuracy and compliance. Utilize WebPT and Deputy systems for scheduling and patient records management, and collaborate with leadership to align strategies.Admin and Private Assistant
Flochi Wellness Care Center · 2021 — 2022Oversee all aspects of administrative operations, including scheduling and correspondence. Organize meetings, document minutes, and coordinate travel arrangements. Act as the primary point of contact for both internal and external clients. Prepare reports and uphold office policies and procedures while managing expense reconciliations.Workforce / HR Specialist
Bigo Technology · 2020 — 2021Maintain employee data and biometric attendance records on HR systems. Generate weekly attendance reports that include leave tracking and exceptions. Support monthly KPI reporting and assist with payroll processing.Customer Service Agent
Majorel Outsourcing · 2018 — 2020Handle a high volume of inbound and outbound calls to resolve customer inquiries. Perform ticket audits in the Back Office department to ensure quality and accuracy. Represent the Sahel project, managing escalated cases and special assignments.Customer Service & Sales Agent
Aldawlia Agency · 2017 — 2018Manage significant inbound and outbound call volumes, providing client solutions and identifying needs. Offer tailored product solutions to customers in both inbound and outbound contexts.Sales Agent
Faihaa Alkhaleej for Tourism · 2015 — 2016Promote and sell travel packages to clients both within and outside Egypt. Address customer inquiries and provide necessary travel solutions.Secretary
Smart Home for Instructions & Real Estate · 2013 — 2014Manage correspondence, schedules, and appointments while acting as receptionist. Maintain databases and liaise with clients and related organizations. Process bills and expenses as needed.Coordinator
Change Business Training Solutions · 2012 — 2013Communicate project expectations with clients and stakeholders. Collaborate with finance on budgeting and resource allocation. Oversee project timelines and delegate tasks while managing third-party vendor performances. Collect and analyze customer feedback for assessing project success.
Skills & Expertise
Education
- BachelorHelwan University · — — 2015
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