Sarah J.

Sarah B. is a highly skilled Customer Support Specialist with over seven years of extensive experience in delivering outstanding service through email and live chat support across a variety of global markets. With a solid educational foundation comprising a B.S. in Information Technology from AMA Computer College, Pasig, she has honed her expertise in utilizing core tools like Zendesk, Salesforce, and Magento to efficiently manage ticket lifecycles, ensuring SLA compliance and high customer satisfaction rates. At Boldr, Sarah managed high-volume queues leading to a 20% reduction in ticket backlog and maintained a CSAT of over 95%. Meticulously handling order tracking, technical troubleshooting, and account management, she consistently demonstrated proactive communication and resolution skills. Currently, she enhances her technical repertoire as a Virtual Assistant focused on social media and graphics at Awaken Within Studio.