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Sarah J. — Senior Virtual Assistant from Philippines

Sarah J.

Senior Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sarah J. is a seasoned Virtual Assistant and Customer Service Representative with over nine years of experience, demonstrating her capability across a variety of industries. Her professional journey includes providing administrative support and fostering customer satisfaction through efficient communication and problem-solving skills. Sarah has effectively managed calendars, schedules, and client communications while undertaking vital operational tasks like email management, data entry, and documentation. In her role at Signature Global Network, she excelled in overseeing appointments and expense tracking. At Teleperformance and Ubiquity Global Services, Sarah honed her customer service skills, specifically in financial and airline sectors, by handling bookings, complaints, transactions, and compliance with high service quality standards. With a background in computer hardware servicing and criminal justice education from Bago City College, she possesses a solid technical foundation. Her commitment to excellence and detail-oriented approach make her a reliable asset in remote work environments.

Experience

  • Virtual Assistant

    Signature Global Network · 2024 — 2026
    Oversaw calendars and appointments, managed emails, corresponded with clients, tracked expenses, and performed data entry and documentation tasks.
  • Customer Service Representative

    Company Confidential · 2020 — 2024
    Provided customer support by resolving issues, handling administrative tasks, and upholding service quality standards.
  • Customer Service Representative (Financial Account – Netspend Prepaid Card)

    Ubiquity Global Services · 2017 — 2018
    Managed support for Netspend prepaid card including transaction handling, dispute resolution, billing inquiries, troubleshooting, and compliance processes.
  • Customer Service Representative

    Teleperformance · 2015 — 2017
    Supported airline passengers by addressing inquiries, facilitating bookings, managing complaints, and processing orders with timely assistance.

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