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Saree M. — Junior CRM Executive from Philippines

Saree M.

Junior CRM Executive

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Saree M. C. is a dedicated professional with a strong educational background, having graduated with a Bachelor of Science in Psychology from Iloilo Doctors College. She received her licensure as a psychometrician in 2023. With experience as a Customer Service Representative at Inspiro, she excelled in handling customer complaints and ensuring customer satisfaction through innovative strategies. Transitioning to the Human Resources sector at WNS Global Services, Saree managed candidate relations, employing her skills in screening and evaluating candidates for optimal cultural and professional fit. Currently serving as a CRM Executive at Sterling International Consulting, she is pivotal in driving organizational excellence, managing the full client lifecycle in alignment with ISO and GRC frameworks. Her involvement across Sales, Marketing, and Consulting functions ensures synchronization of CRM functionalities with corporate goals. Recognized for outstanding performance, she has been awarded 'Employee of the Year' and 'Enquiry to Deal Ninja' at Sterling International Consulting.

Experience

  • Human Resource (Recruitment)

    WNS Global Services · 2023 — 2024
    Managed candidate relations by offering comprehensive support throughout the recruitment process and conducting interviews to foster professional connections. Utilized various platforms for applicant sourcing, including social media and job portals. Screened candidates to assess qualifications and cultural fit for specific roles. Participated in cross-functional meetings to synchronize recruitment strategies with hiring updates and attended training to uphold company standards.

  • CRM Executive

    Sterling International Consulting · 2024 — Present
    Oversaw the complete client lifecycle, from lead acquisition to long-term relationship management, ensuring compliance with ISO and GRC (Governance, Risk, and Compliance) frameworks. Maintained customer database integrity by ensuring records were accurate and updated. Promoted collaboration across Sales, Marketing, and Consulting teams to align CRM functionalities with business objectives.

  • Customer Service Representative (CSR)

    Inspiro · 2018 — 2019
    Addressed customer complaints and provided suitable solutions, ensuring follow-up for resolution. Focused on customer satisfaction through proactive strategies tailored to their needs. Engaged in team meetings and training sessions to stay updated on product changes.

Skills & Expertise

AI and Data ScienceHealthcare Business DevelopmentHR and RecruitingCustomer Service RepresentativeVideo Editor

Education

  • Bachelor of Science in Psychology
    Iloilo Doctors College · 2018 — 2021