Satish S.
Senior Healthcare RCM and Digital Transformation Director
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Satish S. is a seasoned leader in Healthcare Revenue Cycle Management (RCM) and Digital Transformation with over 18 years of experience, primarily in offshore healthcare operations catering to U.S.-based physician practices. Serving as the Director of Operations & Digital Transformation at GeoPro Services LLP, he was instrumental in establishing and scaling operations, implementing significant automation solutions such as Availity Eligibility & Claim Status API, which drastically reduced manual processes by 65%. Previously, as a Startup Operations Consultant, Satish played a pivotal role in setting up offshore operating models for multiple U.S. healthcare startups, enhancing their efficiency and compliance. His strategic oversight in product management and quality assurance at companies like Advantum Health resulted in substantial improvements in compliance scores and productivity metrics. Satish's expertise is further emphasized by his certification as a Lean Six Sigma Green Belt, underscoring his commitment to operational excellence and continuous improvement.
Experience
Director – Operations & Digital Transformation
GeoPro Services LLP · 2023 — 2026As a founding leadership member, responsible for establishing and expanding physician-focused healthcare operations from inception. Built offshore physician practice operations, including governance, structure, and delivery model. Oversaw workforce scaling, supporting various specialties. Managed the implementation of Availity Eligibility & Claim Status API automation. Designed and launched EVBV Bot and Claim Status Bot to streamline processes. Handled budgeting, headcount planning, and operational forecasting while acting as a senior escalation point for clients.Startup Operations Consultant
Multiple U.S. Healthcare Startups · 2022 — 2023Developed and executed offshore operating models for three U.S. healthcare startups. Successfully migrated over 300K annual claims to offshore delivery, maintaining quality and service level agreements. Created SOPs, quality assurance frameworks, and training programs from the ground up. Enhanced operations by reducing defects through process redesign and implementing governance.Senior Manager – Business Excellence
GeBBS Healthcare Solutions · 2022 — 2022Directed operations for a team of over 350 employees. Managed business excellence initiatives and performance governance along with functional budgets. Approved hiring and staffing requests within authority limits. Led the development of bots to reduce manual processes and improved overall productivity via automation.Product Manager & Quality Assurance Manager
Advantum Health · 2021 — 2022Owned product roadmaps and successfully launched over 10 features across platforms. Collaborated with engineering and design teams to align on scope, user experience, and delivery. Focused on quality and compliance by improving compliance scores, leading audits, and establishing quality metrics across the organization.Operations Manager
Mednet Services · 2017 — 2021Managed a staff of over 70, overseeing billing, accounts receivable, denials, and cash posting functions while handling 120K+ claims per month. Acted as the primary client contact for escalations and maintained strict adherence to HIPAA guidelines.Assistant Manager
IKS Health · 2016 — 2017Led teams focused on cash posting and payment corrections. Developed SOPs and training materials while ensuring timely error corrections and accurate account reconciliations.Team Manager
Sutherland Global Services · 2011 — 2016Managed production teams with peak sizes exceeding 120 employees. Ensured compliance with quality benchmarks and service level agreements while facilitating development through coaching.Associate
Inventurus Knowledge Services · 2009 — 2011Maintained quality scores above 95% and consistently met service level agreements. Recognized as Best Performer for productivity and quality metrics.
Skills & Expertise
Education
- Bachelor of Science (B.Sc.) – ComputersOsmania University · 2000 — 2003
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