Savannah S.
Junior Customer Service Administrator
Open to offersNew to PlatformAbout
Savannah S. is a dedicated professional with a robust foundation in practical nursing and customer service, supplemented by education in psychology from Moneague College. She holds a Basic Life Support (BLS) and a Practical Nursing Certificate from South East College, signaling her commitment to healthcare. Her tenure at Sutherland Global Services from 2022 to 2024 showcased her expertise as an Amazon Customer Service Representative, where she adeptly managed disability and leave inquiries, maintained confidential records, and delivered empathetic service in a dynamic call center environment. Previously, at Doctor Paul Miller’s Gynecologist Office, she honed her administrative support skills by scheduling appointments and preparing patients for consultations, ensuring the smooth running of daily operations. Her clinical experiences further solidified her abilities to support patient care effectively. Driven to make a meaningful impact, Savannah remains focused on advancing her professional journey while contributing positively to her next organization.
Experience
Customer Service Rep, HR Assistant, and Disability & Leave Services
Sutherland Global Services · 2022 — 2024Provided assistance to customers via telephone regarding disability and leave of absence inquiries. Offered information on leave policies, eligibility, and claim status while documenting interactions accurately. Addressed employee questions related to leave pay and payment schedules. Managed customer inquiries with professionalism and escalated complex issues as needed. Delivered attentive customer service in a dynamic call center setting, utilizing multiple systems to retrieve account information and process requests.Administrative Assistant/ Patient Care Assistant
Doctor Paul Miller’s Gynecologist Office · 2020 — 2022Supported daily administrative functions and patient care processes. Handled appointment scheduling and maintained patient records. Prepared patients for consultations while ensuring information confidentiality. Assisted healthcare professionals with various clinical operations.Clinical Experience
Doctor Reddy’s Office · 2019 — PresentParticipated in patient care and clinical procedures. Ensured a clean and organized work environment while observing healthcare professionals during treatments.Clinical Placement
V.T. Williams Nursing Home · 2019 — PresentAssisted residents with personal hygiene and daily living activities while monitoring and reporting changes in their conditions. Checked vital signs and aided in medication administration under supervision, ensuring comfort and mobility for patients.
Skills & Expertise
Education
- Associate Degree in PsychologyMoneague College · 2024 — 2026
- Caribbean Secondary Education Certificate (CSEC)Browns Town High School · 2012 — 2017
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