Sbusiso J.
Junior Social Media Moderator
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About
Sbusiso Jacob K. is an experienced Social Media Moderator and customer service professional based in South Africa. With a background as a Retail Assistant and Customer Service Representative at Builders Express, he has demonstrated proficiency in managing high-volume customer interactions and efficiently resolving complaints. Sbusiso is skilled in conflict resolution, social media interaction across platforms such as Facebook, Instagram, TikTok, and Twitter/X, as well as problem solving and maintaining positive brand images in digital environments. His technical abilities include working with Microsoft Office, PowerBI, and Jupyter Notebook. Sbusiso holds certifications in Data Science Basics and Digital Marketing Basics from Programming Hub, underscoring a solid foundation for roles within retail and digital customer engagement industries.
Experience
Retail Assistant / Customer Service Representative
Builders Express · 2018 — 2019Assisted customers with inquiries and product information while managing complaints in a fast-paced environment. Communicated professionally and amicably, even under pressure. Efficiently resolved customer issues, contributing to customer satisfaction and loyalty. Engaged in high volumes of daily interactions, demonstrating strong listening skills to address customer needs. Maintained store standards, ensuring a positive shopping experience.
Skills & Expertise
Education
- Matric (Senior Certificate)Ekwazini Secondary School · — — 2007
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