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Sean P. — Mid-Level Virtual Assistant from United States

Sean P.

Mid-Level Virtual Assistant

United States 6+ years 1000 - 1500 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sean Patrick L. is a seasoned virtual assistant with extensive experience in real estate, customer service, and technical support. At Goliath Homes, he worked as an Inside Sales Agent, efficiently contacting prospective property sellers, managing records in Podio, and facilitating transactions through social media promotions. With Wheelzy, Sean excelled as a Customer Service Representative, handling inbound and outbound communications to provide offers for junk cars effectively. He further honed his skills at Quick Ship Cleveland by acting as a Sales Logistics Specialist in the freight industry, focusing on lead generation through cold calling. His tenure at Nano Hearing-aids saw him rise to a supervisory role where he supported technical and customer service operations, ensuring performance metrics were consistently met. Previous roles at companies like US Direct Protect, C3, and Alorica Philippines involved robust customer interaction and technical troubleshooting. Sean’s foundational knowledge in IT, backed by a vocational certificate in Electrical Installation and Maintenance, complements his proficiency with Microsoft Office applications.

Experience

  • Inside Sales Agent (Virtual Assistant)

    Goliath Homes · 2025 — 2026
    Engaged with prospective property sellers to confirm their intent to sell and recorded their information in Podio for future reference. Transferred interested sellers to underwriters for review and potential cash offers. Managed advertisements on social media platforms, including Facebook, Instagram, Twitter (X), and LinkedIn.

  • Customer Service Representative (Cash for Cars)

    Wheelzy · 2021 — 2025
    Handled inbound calls from sellers wishing to junk their cars, creating profiles in the database for quote processing. Conducted outbound follow-up calls to sellers scheduled for pick up and contacted recent callers with declined offers to pitch increased proposals. Followed up via text and sent email confirmations upon acceptance of cash offers.

  • Sales Logistics Specialist / Lead Generator (Freight Company – Cold Calling)

    Quick Ship Cleveland · 2021 — 2021
    Initiated contact with manufacturing companies to collect email addresses for business proposals and to position the company as a potential freight forwarding service.

  • Customer Service / Sales / Technical Support (Supervisor)

    Nano Hearing-aids · 2019 — 2021
    Received inbound calls for customer service, sales, and technical support while supervising call escalations. Performed outbound calls to follow up with customers needing assistance with their hearing aids. Compiled and reported agent statistics to the manager for tracking performance indicators.

  • Sales Assistant Representative, Qualifiers (Vehicle Warranty)

    US Direct Protect · 2018 — 2019
    Proposed vehicle factory warranty extensions to qualified customers with vehicles not exceeding 1.5k miles. Facilitated transfers to the sales department for eligible vehicles.

  • Customer Service Representative (Spirit Airlines)

    C3 (Customer Contact Channels) · 2016 — 2018
    Managed airline reservations, cancellations, and modifications. Verified vouchers against existing reservations when applicable.

  • Technical Support Representative (Frontier / Verizon)

    West Contact Services, INC. · 2014 — 2016
    Provided troubleshooting for phone services, handled billing inquiries, and processed payments. Created trouble tickets for customer issues and coordinated technician appointments to expedite service.

  • Customer Service Associate (Amazon)

    Alorica Philippines, INC. · 2012 — 2013
    Checked customer order statuses, extended Prime membership accounts, and assessed item eligibility for returns, refunds, and replacements.

  • IT/Administrative Staff

    Digital Music Creatives Inc. · 2011 — 2012
    Assisted in computer file maintenance alongside an IT analyst and coordinated events.

  • Data Encoder

    Department of Social Welfare & Development · 2010 — 2011
    Performed data entry related to beneficiaries.

  • DOLE project summer job for students

    Municipality of Trece Martires City · 2007 — 2008
    Executed housekeeping, gardening, and street sweeping tasks.

Skills & Expertise

Real EstateAppointment Setter (Real Estate)ISA (Inside Sales Agent)Sales SupportOffice and AdminCustomer ServiceArchitectural ServicesSalesChat SupportCustomer Service RepresentativeTechnical Support SpecialistVirtual Conference Coordinator

Education

  • Vocational
    TESDA · — — 2014
  • College
    AMA Computer Learning Center · 2009 — 2011
  • High School
    Trece Martires City National High School · — — 2009
  • Elementary
    Sherlyn Learning Center · — — 2005