Seena S.

Seena S. is a client-centric professional known for her dual expertise in pedagogical methods and the BPO industry, emphasising customer satisfaction and retention. Her role as a Operations Customer Expert at Teleperformance in Mohali from November 2025 to May 2026 involved expertly resolving complex customer issues while managing high-volume data with a keen focus on compliance and root-cause analysis. Her career spans a diverse background, including teaching primary English at Mind Tree School, where she crafted engaging lesson plans that boosted student participation. Her participation in the U.S.-India Access Microscholarship Program enhanced her leadership abilities and communication skills, while fostering advanced public speaking and cross-cultural expertise. Equipped with intermediate skills in Excel, her adaptability in dynamic environments makes her a valuable asset in driving innovative customer success strategies.